Rachel R.
Terrible customer service
The medication I was prescribed was a total surprise and I am very unhappy with the extensive list of side effects for each of the three medications. I understand I cannot be refunded but I am getting zero help applying that $395 to a different medication. The lack of transparency and directness is making this feel like a complete scam. You were happy to take my money but not address the issues I am having.
Response from hersApr 3, 2026
Hi Rachel, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can look into this as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team

