hersReviews of forhers.com

To Whom It May Concern, I am writing to formally dispute the $39 charge associated with your current advertisement and to request an immediate refund. The advertisement clearly stated “$39 to start” and then “$149 a month.” Based on the way this offer was presented, I reasonably understood that the initial cost would be $39, with the $149 monthly subscription cost beginning afterward if I chose to continue. However, within approximately two days, I was also being charged $149 for the medication. Once I realized that the offer did not work the way I understood it from the advertisement, I immediately canceled the service and requested a refund of the original $39. I did not receive the medication and did not intend to pay $39 simply to enroll in a program that would immediately result in an additional $149 charge. When I contacted customer service, I requested to speak with a supervisor three separate times. My requests were refused, as was my request for a refund. I have a recording of the telephone conversation documenting my requests, the refusal to escalate the matter to a supervisor, and the refusal to issue the refund. My concern is that the wording and presentation of the advertisement could reasonably lead a consumer to believe that the first month’s cost is $39 and that the $149 monthly charge applies afterward. Had the full cost and timing of the additional charge been clear to me, I would not have completed the initial transaction. I am therefore requesting a full refund of the $39 charge. Please consider this a formal written dispute and request for resolution. If this matter cannot be resolved directly, I am prepared to explore the consumer-protection remedies available to me, including filing appropriate complaints and consulting an attorney regarding potentially deceptive or misleading advertising practices. Please provide written confirmation that the $39 refund has been processed.

you charged my account and i have not received my zepbound medication I started this process a month ago and you send me links that just put me in a loop can someone please call me 908-407-6128 i have never been given an order # and it will not allow me to create a passkey i am sending on behalf of my daughter angela scarpati

I’m being triple charged for $149 and I’ve only had 1 bottle prescribed to me when I went to refill it ask for another 149 charged after you charged me twice this is definitely a scam

The first month prescription went smoothly. The second month prescription never arrived, after two weeks I asked for a refund or for them to send a new shipment. They refused saying it is on the way. Keep in mind this is medication that requires refrigeration and should be taken consistently for the well being of the patient. Their subscription fees are very high compared to other suppliers. Obviously customer service and patient care is a joke. Do not use!!!

Really gone downhill, especially since introducing AI. I believe AI has a place in many areas, but the way this company has implemented it is frustrating and unnecessarily complicated. There’s no option to opt out, and they require me to share my medical information with the AI. The biggest issue is that I can no longer simply send a message to my nurse practitioner without AI getting in the way. I typed a response to their questions and thought it had been sent. After waiting a while without a notification, I checked the app and discovered that my message had never gone through. Instead, AI had rewritten it and was waiting for me to approve the wording. Why should a simple response require an AI rewrite and an extra approval step? I wrote what I wanted to say. I should be able to send it directly. This caused an unnecessary delay in my communication with my nurse practitioner. Using AI to answer FAQs or help people find information makes sense. Forcing it into conversations with practitioners or customer service, to the point that sending a basic message becomes confusing, does not. This has made the app harder to use and wasted my time. Absolutely do not recommend.

Shocking, said weight loss treatment was approved and waiting to be shipped, waited 3 weeks until I contacted them…. Or their robot. To which the responses were we are looking into it. Finally at the 4 week mark was told that my card did not process, but was never flagged up! Ask for a number to call the robot response was they didn’t have one, only to then request a human to deal with it, who then responded with a phone number! Fighting to get my subscription costs back now! WORST CUSTOMER SERVICE AS ITS ALL AI, AND IF THERE IS A ISSUE NO-ONE CONTACTS YOU! USE A BETTER COMPANY

I have had technical issues with my scale and ap and no one has helped me. There was a delay in my treatment plan for 3 days. The medication is good but your service needs significant improvement

I placed an order with HERS 2 weeks ago and was promised my order would be processed in 4 days then I would receive it within 2-4 business days. My order still has not been processed! I have called and called and messaged them! I’m wondering if I’m being scammed by them! DO NOT order from them!!