Maxine F.
no refunds even when it’s not your fault
I thought about trying the skincare and then 8 hours later, I changed my mind and canceled the subscription but was still shipped the cream and charged. I tried to return it and get a refund but was denied.
Response from hersApr 8, 2024
Hi, We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback. We’ve requested further information to locate your account, so we can help you as quickly as possible. We look forward to hearing back from you soon. The Hims & Hers Team