S N.
A Huge Decline in Service
I have been a patient for a year, and when I first started, I was beyond satisfied—the intake process was easy, the medication worked exactly as hoped, reordering was seamless, and customer support was responsive and helpful. Unfortunately, something has changed over the past several months. My shipments now come from a different pharmacy, processing times have become unreasonably long, and I am still waiting for a shipment issued on August 11, with no meaningful update as of August 24. As a result, I will miss two doses of my medication, despite already being charged for the shipment. The customer support experience has also declined, with AI now acting as the first point of contact and making it difficult to reach an actual person. My biggest frustration is paying for a service and medication only to have delays that cause me to miss doses. This should not be happening, especially given what I pay each month. I am extremely disappointed and am seriously considering taking my business elsewhere because what was once a convenient and reliable service has become a major hassle.
Response from hersAug 25, 2026
Hi, Thank you for providing your honest feedback, and we’re so sorry for the experience you had. We'll do everything we can to resolve your issue right away, and we will be reaching out to you shortly. The Hims & Hers Team

