hersReviews of forhers.com

I didn’t loose any weight

I chose hers because I thought the company was customer/patient focused. Everything started great, they reassured me that if the treatment plan wasn't right for me, they would tailor it to meet my needs. 3 months in and zero progress. All while checking in constantly and never being offered an alternate plan. I communicated that I was no longer taking the medications due to side effects and it was simply not working, but I was still sent the next round of medications. I asked for a refund or some sort of compensation (different medication...) and was denied. They simply instructed me to dispose of the unused medication. Don't waste your time or money. Update: there is no message from Hers as their reply indicates

sent medicine without a way to measure it and did not bother to fix the problem by sending a marked dropper.

I'm very upset with them. I was gonna try them for the weight loss program. But first, they show a fake price at the beginning, then you fall for that thinking they have the best price. But get this you have to subscribe and pay $39.00 fist which I didn't not know it was not refundable. On the website it says you can cancel at any time. I cancelled the same day because after I subscribed i found out trizepatide was not $179 it was gonna be $300. So I changed my mind and decided to cancel . But they said to me the $39 was not refundable. Im posting this review so ppl could make a decision and not loose $39. I could've use that for gas.😡

I recently paid $39 to HERS for what I thought was a first month's payment for the weight loss pill. I thought that I would $149 per month after that. Then I started getting emails telling me to finish up my profile, which I thought that I had done. Asking me the same questions that I had already answered. 'Once, you answer these questions and decide which medication you'd like to try, a provider will review your information,' was the gist of the email. So, I got a little worried and decide to ask for a refund immediately. Then, a few days later, I received and email stating, "Thank you for reaching out regarding about medication. No worries as I’ll be happy to assist you. I understand you are requesting a refund. However, membership fees are non-refundable, as they cover the cost of your clinical evaluation and provider review. Once your visit is submitted, a provider begins reviewing your medical information. In your case, the provider completed their review and made a medical determination that you are eligible for treatment. Because clinical services were rendered as part of this process, the membership fee cannot be refunded. Best Regards, Hims & Hers Support As there was never a mention of a membership fee, not even on the receipt. I responded again that I wanted my money refunded. Their next response was the same. "Hi Sabrina, Thank you for reaching out again. I completely understand your concern and the urgency surrounding your refund request, and I truly wish I could offer a different resolution that better meets your expectations. I want to kindly and clearly explain that the membership fee is non-refundable because it covers essential clinical services, including your initial evaluation and the provider’s review of your medical information. These clinical services are a critical part of your treatment process and are rendered as soon as your visit is submitted. According to our policy, once these services have been provided, the membership fee cannot be refunded. I realize this may be disappointing news, and I sincerely appreciate your understanding of the importance of these clinical services in ensuring you receive safe and effective care. The membership fee supports the ongoing clinical access, provider oversight, and personalized care that are foundational to your treatment journey. If there is anything else I can assist you with, or if you have any further questions or concerns, please don’t hesitate to reach out. Our team is here to support you every step of the way. Thank you very much for your patience and understanding during this process. Best Regards, Hims & Hers Support If it was that important, the website should clearly state that the $39 is a sign-up fee for the Providers to review your application or something to that effect. It should not be assumed that consumer knows. I think that this is a way for the company to take money from unsuspecting individuals. I also think that in the times that we are in, we don't need a so called 'legitimate' company to take money from people because they are in need of a certain service. I would not rate them more than one star. Sincerely, SM Gause

I recently went to sign up for the program under the guise of "first month for $39" which I obviously thought was an amazing deal. However, I quickly realized that is just the membership fee and does not include the medication, and I realized my mistake right after paying. So, I immediately messaged them before a provider had sent me any message asking them not to perform the provider review and just refund my membership fee. Unfortunately, they then proceeded to message me with my provider review results. They are now telling me they can't refund my membership fee because "clinical services were provided" (which let's be honest, is most likely an automated review of my intake questionnaire) and "because they need to be consistent" (which is laughable since they essentially are saying they're unfair to me because they're unfair to everyone). I let them know it is not my fault their system or a support person did not see my message in advance of them performing the review, etc. but they don't care. I keep getting generic responses to my requests and of course it's just a "His & Hers Support" sign-off, so who knows if it's even a real person reviewing. While I've seen others be confused by their membership fee model as well, I fully own that I missed that component of the fine print before paying, and that is on me. But since I immediately recognized my mistake and asked them not to provide services, I expected a bit more leniency. If they're this passionate about not refunding $39, which should be a drop in the bucket for them, I can't imagine how they would act if you actually had a real issue that needed to be address. So, if you're on the fence about signing up, maybe look elsewhere.

I was certainly disappointed with product. They charged me $149 just to do what they call an assessment which is basically asking me a bunch of questions. And then another fee for the actual medication two weeks later I was hoping it might make a difference if I upped the medication so again they charge me $149 to ask me the same questions I did not realize they were charging me again so I asked for a refund and they said it was nonrefundable. I would not recommend them at all.

I contacted forhers.com in hopes of having a great experience since they seemed like a reputable company. They charged me $39 to start the process and suggested that I take the Wegovy pill. I initially informed them that I cannot take the pill due to it causing me nausea. Again, their BOT suggested the Wegovy pill. I called customer support and explained that I thought I was actually having an interaction with a real doctor, not a BOT, and that I would like my $39 back. They said I was not eligible for a refund. So, no treatment, no order of any meds and I can’t get my $39 back? Not a good company by any means. Also, I just found out today that the FDA is investigating them. This stinks to high Heaven!