Forge Hardware StudioReviews of forgehardwarestudio.com

Atrocious Customer Service I had the unfortunately experience of trying to solve an issue with Forge Hardware this morning. They shipped the incorrect items. Their resolution was to have me place a new order (an additional $127). They provided me a free return label though for which they reminded me was on their dime. So that was nice. But not my issue because they shipped the incorrect items. They refused to ship me the correct items express while I returned the incorrect items in parallel. Unacceptable customer service. I will not be returning to Forge Hardware.

Customer Service was Terrible. When I reported missing parts for Hill Management, they dismissed my issue and claimed I was wrong. After returning the product, they refused to refund me, stating it was damaged. I STRONGLY advise against buying from this company.

Wow! Product came in great time and handles and hooks were gorgeous. I miscalculated didn’t order enough. Emailed customer service and they sent me additional pieces super fast! I would order again. Great experience.

I am renovating my home office and just ordered the pulls and hardware and couldn't be happier!! I had first ordered some hardware on Amazon and hated it. After I received hardware from Forge and loved them!! They are going to look amazing

Horrible customer service. They refused to refund me for three knobs that were returned according to their return policy and refused to send them back even though I paid for them. DO NOT BUY FROM THIS COMPANY!

Terrible customer service, my items both were received with scratches on them. I asked for a refund and was told to handle them with care when opening the package. As if it was my fault they were shipped with screws in the same packaging. Would not recommend.

We were so happy to find this company. They were so helpful, shipped very fast and the items are unique and gorgeous. In my opinion they're reasonably priced compared to the competition. Thank you!

Forge Hardware Studio had exactly what I needed, and I sent them an email of appreciation: Thank you again for your response to my question regarding the timing for delivery. Delivery service was great, and the cabinet handles were securely packed with care. Recently the handles were installed, and I am so happy to report that they complement the faucets beautifully. Before I discovered Forge Hardware via my online searches, I was really challenged to find a combination of 3-1/2" and 5" handles in Champagne Bronze to coordinate with the color of the new faucets in our bathroom remodel. I diligently searched a number of websites. No luck!! Then I finally discovered the Forge Hardware website. My searches led me to TEN possibilities for the 3-1/2" and 5" combination. My designer and I narrowed down the choices and agreed on the Champagne Bronze "Regal" handles. It's the perfect choice, and I am soooo grateful. Please share my note of thanks with your team at forgehardwarestudio.com - from Kris, in Reno, NV -