Neli M.
This company has useless customer…
This company has useless customer service and no care for its customers. I have been waiting 2 weeks for my order, the tracking number shows no movement of the package whatsoever. Instead of helping to fix this issue the repeated response, since I have emailed them twice, is “….remember we have no control over any delays DHL/USPS may cause.”
Response from ForeverLuxOct 22, 2026
Hi Neli, We're very sorry for the frustration you've experienced with your order and the communication you've received from our customer service team. We understand how concerning it is to wait two weeks without seeing any movement in your tracking information. While shipping delays can sometimes occur beyond our control, we recognize that providing clear communication and addressing our customers' concerns are equally important. We sincerely regret that our responses have left you feeling unsupported. We take your feedback seriously and will review how your concerns were handled internally. Thank you for bringing this to our attention.