C. B.
DO NOT SHOP HERE
DO NOT SHOP HERE - UPDATE: Since my original review post, the merchant issued a partial refund (minus the shipping cost) 2 days after reading my original post. How ironic. I waited over 30 days for a refund, contacted them several times, and only after leaving a negative review did I receive a partial refund. Then they “flagged” my review as containing false content. My opinion and review still stands, this merchant is dishonest because it didn’t follow its published policy. In my opinion, the ring was very low quality and was sized wrong. The website says returns accepted with no questions asked, however when I initiated my return, I was bombarded with several questions as to why I wanted to return the item. I was told on two (2) separate occasions that a refund was issued, but was not received (until my review post). My credit card company initiated an investigation and concluded I was due a refund after looking at all the facts and documents. This merchant has a published policy, and don’t follow it, that is dishonest and a scam, in my opinion. Buyer BEWARE! I have all the documents (emails and shipping labels) to back up the facts in this review.
Response from Forever MoissaniteNov 30, 2025
We are sorry to see that you continue to share information that is not accurate. For clarity and transparency, here are the facts: Your refund was issued before your first review was ever posted. We have confirmed timestamps from both our payment processor and your credit card company showing this clearly. The only amount not refunded was the return shipping cost, which is fully disclosed in our return policy and was explained before the item was returned. You did not inform us of any issue with paying this fee — you communicated that only to your credit card company. You were not “bombarded with questions.” We asked only one optional question about your experience so we could improve our service. This was not to challenge or block your return. You stated in your review that we did not follow our published policy, which is incorrect. Our policy clearly states that the customer is responsible for return shipping. This applies only to standard (non-custom) orders. The claim that your refund was issued “because of your review” is also false. Payment logs show the refund was processed before your first review went live. We always follow our published policy precisely: - Standard orders are refunded upon return - Return shipping is the customer’s responsibility We respect your right to express your opinion, but we cannot allow incorrect information to mislead future customers.