Timothy
I purchased a Cathedral Moissanite…
I purchased a Cathedral Moissanite… I purchased a Cathedral Moissanite Engagement Ring and wedding set with a 1.5 ct center stone from Forever Moissanite. The center stone cracked completely through during normal wear. I have attempted multiple times to contact the company regarding a warranty claim and have not received a response. I am requesting that the company review this issue and respond regarding warranty coverage, as this appears to be a structural failure rather than damage from misuse. The company website states that a response will occur within two business days. It has now been over three weeks. This ring looks bad on my wife's hand. I need to resolve this. I will update this review if the company resolves the issue. Update- it is now 5/5/2026 and still no response on my warranty issue. *****************Update- This was sent to me on 5/14/2026 and then 5/16 after I sent photos. I then responded the same day i was denied a claim on 5/16 with no response as of today 5/27. Enjoy the read here as I am told to pound dirt but we can offer you an up sale. This appears to be a common theme with Forever-Moissanite as I read other complaints. Dear Tim, I have read your review and understand that the center stone of your ring is cracked. To assist you with your warranty claim, could you please send us some clear photos of the ring and the damaged stone? Thank you, Best Regards, **** Customer Service | Forever-Moissanite ---------------------- To: me · Sat, May 16 at 4:48 AM Message Body Dear Tim, Thank you for sending the photos. I’ve shared them with our jewelers so they could review the issue carefully. Based on their assessment, the type of damage shown does not usually happen from normal wear. It appears more consistent with a strong impact or possibly rough polishing. For that reason, unfortunately, this would not fall under our standard warranty coverage. That said, we would still be happy to help you get the ring restored. We can set a new moissanite for you, and you would only be responsible for the cost of the stone and shipping. Alternatively, if you would like to upgrade the center stone to a lab-grown diamond, we can also prepare a quote for that option. Please let us know which option you would prefer, and we’ll be happy to guide you through the next steps. Best Regards, **** Customer Service | Forever-Moissanite ------------------------------ To: Forever · Sat, May 16 at 1:58 PM Message Body Hi ****, Thank you for the response and for reviewing the photos with your jewelers. I understand your position regarding the warranty assessment. However, I would like to note that the ring was worn under normal conditions, and there was no known significant impact that would reasonably explain a complete fracture through the center stone. Because the damage occurred during ordinary wear, I am respectfully requesting that Forever Moissanite reconsider the claim as either a possible setting-related issue or offer a goodwill replacement of the stone at reduced or no cost. I chose your company based on the expectation of quality and long-term support, and I would appreciate any additional assistance you may be willing to provide toward resolving this matter fairly. Please let me know what other options may be available. Cordially, Tim Sent from Yahoo Mail for iPhone ------------------------------------------------ Update 6/2/2026- The company has reached out with an offer. I will update when the transaction is complete. ---------------------------------------------------------- UPDATE 6/7/2026 I have agreed to a reduced cost repair on the ring and have received a prepaid FedEx shipping label from Forever Moissanite. I shipped the ring on 6/6/2026. I will update on repair time and quality once I receive the ring back. ----------------------------------------------------------- UPDATE 7/16/2026 I received the ring back. It looks great and was packaged proffesssionally. This was a lengthy process. My reccomendation with this organization is to keep pushing them for a response on warranty claims. They may deny it but if you do this they most likely will work with you to repair the item at what I believe to be their cost or at least close to it.