keeley
They took my money and never sent the order, they then ignored me
I ordered a lash serum and paid an extra £5 for 2-3 day delivery. It has since been over a week and I have heard no news about my delivery. I emailed the customer service team with a query about this. I even attached a bank statement proving that their company had taken the money out of my bank account for the purchase. I attached my given tracking number (which repeatedly shows up as ‘not real’ or ‘not found’ on the tracker), full name, delivery address, and date of purchase. I then recieved an email from ForChics asking for all of the information that I had already provided - proving that they did not read my email nor take it seriously. I have asked for a refund twice. I am being ignored. They have also lied to me by telling me that my order was shipped to Royal Mail and would be here soon. That was also multiple days ago and the tracking number is still apparently invalid and nonexistent. No I didn’t type the tracking code wrong, I copy and pasted it from my receipt each time. Do not buy from this site
Response from FORCHICSMay 16, 2024
Hey there Keeley! I'm truly sorry to hear about your experience with your order and our customer service. This is definitely not the experience we want for our customers. Firstly, I want to apologize for the inconvenience and the delay in your delivery. It sounds like there's been a mix-up, and we didn't handle your query properly. I appreciate you providing all the necessary information, and it's disappointing to hear that you had to go through this.🥺 Rest assured that we are here for you, willing to listen and provide whatever help we can. Please email us with the subject line: TrustForChics order # ____ , so we can find a resolution that best suits your needs!🙏🏻