FORCHICSReviews of forchics.com

You will only find high ratings for this brow and lash serum on their page. But beware. The return policy is a hassle. The advertising regarding the return policy is also not transparent. After waiting a month for my lashes to show growth, I decided to pursue a return. However, it is then that I realized that I did not take a before picture with an "imprinted date and time" on it. Really? Next time I am in the market for such a product, I will turn to Ulta or Sephora who back every product they sell 100% with no questions and asked and no pictures.

The brow product was horrible, it was defective. I followed the directions but the brow product started to smell badly. I contacted them and they offered a replacement but why would I want another serum that is going to do the same thing. This goes near your eye, no thanks. They refused to refund me stating it was past the 30 days. I had not been using for 30 days due to pandemic but regardless, the product should not smell if you are putting it on a clean face each night and storing it properly. They then said they would send me a coupon for next purchase, again I won't purchase another thing from a company that doesn't do the right thing for its customers. I found other customers that experienced the same issue and shared this with them, but they already knew this because there were too many for them not to know; that is a product defect. I wish I would have seen those reviews prior to purchase but instead I only saw the ones they have on their site. When you are looking for a specific issue, you find the others. They still refused to refund. Horrible service. Waste of money. The company responded to my post two days ago stating the product may have been exposed to direct sunlight or left open. Neither of these situations occurred and I informed them at the time I contacted them of the issue, I take care of my product and followed the directions. The product was defective and they refused to address the defect by referring to their refund policy. Defective is defective and it is sad that they refuse to take care of this obvious issue. Poor customer service. I purchased the brow and lash serum and alrhough the lash serum didn't work, I wasn't asking them to refund both, just the defective brow serum. If a product is defective, as demonstrated by the same issue across multiple customers, a good company stands behind it and corrects the situation, which they have not and I will never be a customer again or recommend it to anyone unless they do the right thing and refund the purchase.

Wish I could give it a zero, this product put me in the hospital. Had a horrible reaction to it, woke up in the morning with a noticeably enlarged gland in my neck. It was so noticeable that my co-workers encouraged me to go to urgent care and the doctor ordered an MRI. Not knowing what caused this reaction at first, I stopped everything I did the night before. Attempted to use the tiniest bit of the serum a week later and sure enough, same reaction. I do NOT recommend this product to anyone. **EDIT 10/11** I emailed an official complaint for FORCHICS on Sept 26th, as of today, no reply. I did send another email after seeing the review reply here from FORCHICS. I will edit my review if there is a resolution.**

After my first review they said me their representative is checking my case. It is actually wrong. Nobody contacted me after this. I haven’t got my refund yet. Stupidity wasting your money and believing to the good reviews of bought people

I ordered lash serum and started using it right away, after the first day I noticed my eyes were red in the AM but I didn’t think much of it. I kept using it and after about 1 week the redness in my eye started to bother me and it now feels like I have some kind of growth or flesh on the white of my eyes. I’ve discontinued use but it feels like I have something in my eye constantly. I would not recommend this product nor use it again, don’t trust it and feel like it has damaged my vision aswell.

I bought the eyebrow serum hoping to revive my brows. This serum did not work at all, and my suspicion is that it's just a useless gel (in a tiny little container btw) that has no potential to help anyone, but they make money from fooling everyone once. If I could give it some minus stars I would, but you can't give below 1 star unfortunately.

I bought 2 eyebrow pens that were meant to mimic eyebrow hairs. Both were dry. When I reverted to them for a refund, I was told I was outside the return period. Complete waste of time and money.

After a few weeks of use, I have painful somewhat itchy bumps on my eyebrow. I kept touching it and then looked in the mirror and parts of my eyebrow fell OFF.