FORCHICSForChics aims to empower the modern beauty consumer through the creation of thoughtful beauty solutions that accentuate individual beauty.
FORCHICS (forchics.com) has 901 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Wellness & Spa · San Diego, California
Excellent
Wellness & Spa · Los Angeles, California
Excellent
Wellness & Spa · Los Angeles, California
Excellent
Wellness & Spa · San Francisco, California
Excellent
Showing 383 reviews with 1 star · Clear filters
Dennis
Did not receive any products. A month later i contacted the customer support but not get any answer. I want a reaction on my e-mail. Order: #584482
Response from FORCHICSJun 10, 2021
Hi, Dennis. We are truly sorry for the long wait. Our support team has confirmed that they've responded to your email on June 3rd. :)
Aniyah
Avoid this company it’s a full on scam! Plus I think they’re trying to resell used product! The customer service is a disgrace and they are full on breaking the law by violating your consumer rights and the sales act.
Response from FORCHICSJun 10, 2021
Hi, Aniyah. I am so sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Also, please know that our products are made in batches to ensure the highest quality. I believe our support team has already informed you about our Growth Guarantee (https://forchics.com/pages/guarantee). If you have any questions about it, please don't hesitate to let us know. Thank you very much!
Marcela V.
I ordered a product and it never arrived. They even answered my emails, but I think everything is fake, because I send them my right data and nothing happened. I just wasted my money.
Response from FORCHICSJun 10, 2021
We regret that we fell short of your expectations, Marcela. Please know that it is never our intention to disappoint. Please don't hesitate to send us an email as it appears your order was made last year. We'd love to sort this out for you! :)
Marie
DO NOT WASTE YOUR MONEY AND TIME WITH THIS CO. Bad product and HORRIBLE customer service. Bought both the Eye Brow Serum and the Eye Lash Serum. The Lash serum was basically empty when I received it, nothing came out from day one. I've left two emails for them - they have NO customer service phone line....I don't wonder why. They're clearly avoiding and don't want to deal with returns. I've since read SO MANY BAD REVIEWS of them not filling orders, bad smelling product, no response, etc. Def regret giving them my business. My daughter, as well as two of my friends, has stopped buying their products. There are so many other companies out there that stand by their great products with great customer service. **I see they responded that I should "Send them a message, so they can issue a replacement." Excuse me, but I've sent TWO messages already. FOR CHICS - YOU should try some basic customer service and REPLY TO MY MESSAGES. If you had ANY intention of "issuing me a replacement" you would have contacted me and done that already. This response is clearly another way a making it APPEAR like you're planning to provide help. If you're are in fact planning to help, you can contact me any time.
Response from FORCHICSMay 17, 2021
Hi, Marie. We sincerely apologize if we haven't responded to your emails. We had an issue with the email integration, and your messages could be one of those that were not imported successfully. Please send us a message so we can issue a replacement. Let us make it up to you and earn your trust again. :)
Sepideh S.
They’ve the worse customer service! My package has not been delivered almost for 3 weeks, when I ask customer service to solve this issue for me they refer me to follow up with USPS. I asked for reshipment again their refer me to be more patient and follow with USPS. I paid $48 for something that I’ve never received. I’m having the worse experience with them
Response from FORCHICSMay 17, 2021
Hi, Sepideh. We sincerely apologize if you did not receive your parcel even though the tracking information says otherwise. We would be happy to send an inquiry to USPS regarding your parcel. We'd love to help you sort this out! :)
Mari
I ordered a wrong product and then wanted to cancel it to order the one I wanted. They didn’t cancel it, they just changed my order and now they don’t answer to my email anymore and I haven’t received any updates about shipping or tracking number!!! IT’S A SCAM
Response from FORCHICSMay 17, 2021
Hi, Mari. Please know that it is never our intention to make your experience an awful one. I will have one of our customer support specialists reach out to you ASAP! :)
Nazia S.
I ordered the product on 28th April 2021, and I still haven’t heard back regarding any shipping updates. I keep getting promotional emails one after another, but no concrete update on my order status. I’ve been hearing a lot around since, that this company is a scam and the products (even if they do deliver) don’t work as well as advertised. I’m still kinda hoping that the product shows up soon so at least I can try it for myself to judge its credibility. Nobody likes getting scammed.
Response from FORCHICSMay 17, 2021
Hi, Nazia. Please note that the shipping time frame to your country is 15 to 20 business days from the date you placed the order. Upon checking, one of our customer support specialists has already provided with your tracking information. Thank you so much for your patience. Have a wonderful day!
Courtney S.
I ordered the product 3 months ago. I then got an email saying that the product has shipped. I still haven’t received it. I emailed the company and they haven’t responded. I’m and afraid that this may be a scam.
Response from FORCHICSApr 27, 2021
Hi, Courtney. We're sorry to hear that you still haven't received your order. Upon checking, one of our customer support specialists is handling your case and has already sent out a replacement. Your patience is much appreciated. Have a wonderful day!