aly G.
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. i received my eyebrow serum and when i opened it, it had a TERRIBLE smell. i have used the product for over a year so i know when its spoiled. last time it smelled like this was after only about a month of use (still more then half full) and i asked them to replace it and they said it was over the 30 days so they would not and gave me a 10 gift card instead. that pissed me off but i decided to use the discount and try it once more. As i said, this time it was immediately spoiled. I emailed them the day i received it asking for a replacement. Anton at customer service emailed me back and went on about how they take product quality seriously and said they would express ship me a replacement and asked me to send a photo. I sent the photo the next day and ive heard nothing since and have not received my replacement that was suppose to be express shipped. its been OVER A WEEK. ive emailed two more times with NO RESPONSE. Im PISSED. also the old formula worked so much better. i am not even sure if the new formula works. in any event, I WANT MY REPLACEMENT order #637395 i live in los angeles so i am about to show up at your address and get what i paid for
Response from FORCHICSJan 1, 2022
Hi, Alyson. I checked the status of your replacement, which shows that it was successfully delivered on Dec. 30. Thank you very much for your honest feedback. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We will certainly look into this further.



