FanaticsReviews of footballfanatics.com

I ordered items on a Weds that I needed by Sat. There were multiple shipping choices. It was before noon, so I chose 2-day shipping. I didn't receive a confirmation of shipping until 30 hours later and noted that goods would not arrive until Mon. I called customer service who basically said that "technically we are right and you are wrong." Not good choice of words in that situation. I wanted to cancel order, but they said too bad that goods already on the way and can't stop the FedEx machine. I looked at how to return goods, but those needed a form to be attached else they would not refund all money. Since items are gong to a third party's address, that one won't work either. Overall, a bad experience in trying to order with respect to a timeline, in having order filled and shipped in timely fashion, and in getting help from customer service to find a solution. I won't do business with this firm EVER again.

Paid for a jersey to arrive next day. This is the third day, and still hasn't come. I called to ask if I could at least get my refund for the 'next day' delivery and was told, "I'll make a ticket and let you know". STILL NO WORD! STAY WELL AWAY FROM THEM. There are plenty of other great companies out there. M

Nice pictures of clothes but once you receive them 2 months later when you paid for a 3 day delivery, you'll notice they look very different from the ones advertised on their website. My friends in the UK and the US said they're not exactly on time but close enough. If you stay outside the US then buy and expect to wait like everyone else's reviews on here and expect a different product.

two months without having received the goods and now they tell me that I have to contact the courier. they customer service is worth

I bought a logo polo that was supposed to be a coaches shirt. Very nice with team logo, stripes vertical down the sides, contrasting collar. What I got was a plain white shirt with the team name embroidered on the chest. They advertise official logo wear. They ship cheap junk. Live and learn. Read and be warned. This company is a scammer. Don't put yourself in their bait and switch returns spiral of death.

WORST. CUSTOMER. SERVICE. EVER!!!!!!!!!!! Please read my review for the reasons I feel that way about Fanatics. Placed an order in early October. An item was missing from that order when it was received. Called customer service on 10-13 and 10-23. Both customer service reps assured me the item was being shipped and they would "email me a new order number". Needless to say, no order number, no missing shirt. I called again on 10-24, this time I was given a new order number and assurance that the shirt would be there on Friday or Saturday. I looked at the new order email and see that the shirt is being delivered to an address we lived at two years ago. Why?? Who knows?? Not customer service, that's for sure. When I called 10-26 to tell Fanatics about their mistake, I got some more vague assurance it would be shipped to the correct address. Guess what??? Yep, it was delivered to the wrong address…. Called again on 10-30, the customer service rep said that I should have called FedEx to make sure the shipping address was right. Really?? Again, the customer service rep assured me the shirt was being shipped and they would "email me a new order number". Hmmm, heard this one before… No new order number )or shirt) again… Called again 10-31 (that's six for you people out there deciding if you want to place an order with Fanatics). Of course the shirt is now out of stock…. I had to argue with the customer service rep to get a refund for the shirt and the shipping charges. After all that, Fanatics wanted to issue me "fan cash" instead of a refund on my credit card. There is not a snowball's chance in hell that I would ever place an order with them again. But this ordeal may continue… Fanatics said they issued a refund but until I see it on my credit card statement, I won't trust them.

Do not buy anything from here. It will arrive late (even when you paid extra for fast delivery), it will arrive broken and you have add on charges amounting to half the price of the order. Worst place I have ever shopped.

I ordered gifts for my 14 year old grandson's birthday. Only part of the order was received and I have spoken to Football Fanatics twice to no avail. I was put on a "two minute hold" and after holding for well over 15 minutes, I was hung up on. They don't know where the rest of the order is and refuse to resend it. I had to file a dispute on my American Express and reorder from a different company . I would never order from them again and would recommend that you not order from Football Fanatics.