FanaticsReviews of footballfanatics.com

NEVER EVER ORDER FROM THIS COMPANY UNLESS YOU VALUE HORRIBLE CUSTOMER SERVICE!!!!! Also beware that this company also operates under other names as well: NBA Fanatics; Fast Break Fanatics; and Fanatics. Do NOT order from any of these companies!!

I ordered some gear as an anniversary present. I opted for the 7-10 day shipping because I had 2 weeks before my anniversary. It has now been 2 weeks and I called today to check the delivery date and they said it wouldn't get to me for another week! 21 days to ship is far beyond the 7-10 days advertised! Although the woman on the phone was polite, their phone system must be terrible because she could hardly hear me and I had to repeat my name about a dozen times! I only called in the first place because they don't have a tracking option for Hawaii. I realize that shipping to HI does take longer, but the site specifically says 7-10 days for shipments to HI.

I ordered a jacket and a cap for my father for Christmas and it never showed up. I ordered it 12/21 plenty of time for 2-day shipping to arrive by christmas! I understand that the shipping couriers had issues but Fanatics website didn't even have a proper shipping tracking number. When I called they put me on hold repeatedly and after several tries they still didn't know what happened to my order. They said it was Fed ex's fault and to check the day after christmas. I was upset but said fine. After Christmas, still no package, so when I called them again they said oh, we have no idea what happened but we can reorder it for you! This was my only option so I agreed. They agreed to send it next day air. The next day, STILL no package. Called them back. They still had no idea what happened. So they ordered it again and put it in for 7-10 day shipping. I was fuming by now, so I cancelled the order. But they said ok we can refund you but the item is still being shipped we can't stop it can you believe that? So now my parents have to return the damn thing! Terrible company, no control over their sales process, awful website, customer service were nice but could do NOTHING to help each time to called about one of their screw ups. Never again will I order from this disorganized company.

Incompetent, incapable, do not trust them with your Christmas gifts. If they had been honest with me and told me they were completely over their head I would have respected it and gone elsewhere a week ago... But now on Christmas Eve they pull down all shipping info. Never, ever, ever again!,!,! Do not buy from them EVER!

Received wrong size. Called customer service. They said they would send replacement as soon as it showed that myeturn was in the mail. They did not do this and item is out of stock. Picked another item. Was told I would receive by dec 18. Still don't have it. Was told it was sent yesterday fed ex over night. No delivery tody.

BAD QUALITY SERVICE ALL AROUND. GO CHECK OUT THERE FACEBOOK PAGE, TONS OF ANGRY CUSTOMER LASHING OUT ON THEM. MY BOX WILL ARRIVE AFTER CHRISTMAS AND THAT'S NOT FLYING RIGHT WITH ME!! WILL NEVER SHOP HERE AGAIN.

I ordered a leathermen coat from them Dec 4. The first email states my order was placed and says I'll receive my shipment confirmation. After a day of not receiving the email I called because they had already taken the money. I sat on hold for 20 minutes and hung up and just called the next day. The representative said she'd send me a new shipment confirmation. I didn't get one but I was not in the mood to cuss anyone out so I waited. After 2 weeks, I received an email saying a portion of my order couldn't be fulfilled so I would be refunded. What portion? The sleeves? It's a jacket. The item isn't marked out of stock nor on backorder. Also, how was she sending a new shipment confirmation email when the item is out of stock.. I called to see when I would be receiving my refund and was told 2-10 days. So I ask 2-10 days from the day you guys took my money and pretended like you had this item in stock or 2-10 days from when you guys fessed up to never having it, of course the latter. It's been 3 days since they emailed me and on the 10th day, I'll be d****d if I don't see my money. Quick to take money but not give it back? I don't think so.

I placed my order on black friday and had selected 3 day shipping. However, one item had the tag that it could not be shipped out any later than December 4th. I received my conformation email and was just waiting on the shipping conformation. Once the 12th had rolled by had not received my package nor the shipping conformation I decided to contact customer service and they informed me that one of my items my items was on backorder (total BS the item was in stock the entire time according to the website) but not to worry because one of my items had a special shipping date, the one I listed before, saying it could be shipped no later than the 16th. What!? I understand being back up a few days and even then inform the customer of what is happening. However, two weeks is just unacceptable and unprofessional. Hoping I actually receive my items before Christmas although I won't be surprised if they don't. Long story short if you actually have a date you need your stuff by don't ever rely on this company.