FanaticsReviews of footballfanatics.com

Placed an order on 1/25/16 and it said 3 - 7 business days. Called in today, 2/2/16, found out that my order is scheduled to ship today. Don't buy anything from them again. I wished I can give it no star.

I purchased a sweater with faster three day business shipping, item arrived a week later. Past the date I was guaranteed. I had checked shipping updates daily. Item was in one state for two of the business days. Item arrived in my location, and was not delivered and when I called the shipment company they did not do business on the weekend. Even though on the tracking, it said it was shipped. When contacting Fanatics, the customer representative Gevhart told me, " Some customer receive information that their item has shipped out a day early when it really did not it is suppose to ship out next day." Fanatics has on their website, Unconditional Satisfaction Guaranteed. Gevhart said item was shipped and then disconnected conversation, leaving customer DISSATISFIED. I reported company to BBB.

I placed an order and registered an account with them. However I have no account or any order and my card was charged but company claims I never ordered anything. My bank shut my card off because the charge comes from a fraudulent account in China. BEWARE!!!!

I ordered a christmas present for my uncle part way through NOVEMBER, set to arrive by the end of the month. Waited and waited and it never showed up so I filed a request to see what happened and they told me my order was LOST. And then said they would send out a replacement order. AND THEN the item was out of stock!!! So I looked and saw they had it in stock in the next size up so I sent a request for that and they never responded! So I called them and the woman was so unhelpful! And by that time the item was out of stock in all sizes! She just kept apologizing and saying that this never happens, but according to these reviews this happens all the time!! SO unimpressed. And disappointed. And all I got was $20 fanbucks, but I'll never use them because I am NEVER using this site again.

Don't ever order from this company. I ordered 2 items and it took almost a month to get the first item and they still won't send me the second item. They now say it's been over 30 days since I ordered it so they won't send the item. Which I have requested multiple times with in the 30 days. They give fake FedEx tracking numbers to look like they shipped your order when they actually never did. Then when you try contacting them a crazy amount of times is when they finally ship out the order and for it to still be missing items. I feel they are a scam and are thieves. Save your self the trouble never order from these people.

Not being able to return a product that doesn't work is RIDICULOUS! They state because they offer deep discounts that they can't accept a return?!? Not even when the product doesn't work!?!? if they say i had to pay the shipping and a restocking fee, which is still a bad customer service policy, at least they took back the NON-WORKING product they sold me. As a business owner i have never written a negative review because i have always been able relate to problems a business can deal with, until now. Never have i had a situation like this where the company basically has a "SUCKS TO BE YOU" policy if they sell you a non working product. by the way their "deep discount" is offered in many other places on the web and locally here in Seattle, there is nothing special about their prices. After shopping on-line for 20 years i can honestly say i'm shocked by this horrible service when i thought i couldn't be surprised ever again. i love on-line shopping for goods and services and currently spend over 100k per year doing so for deals and convenience for my business. i don't wish anyone to ever lose their job so let me say this.... please fix this problem, change the return policy, train the employees, hire a consultant on service, change the company name and start over..... do something immediately, the ship is going down. best of luck, this will be a difficult hurdle to overcome.

I ordered a Super Bowl edition jersey THE DAY OF the NFC Championship game, and a different T shirt in a separate order two days later. It said it would ship no later than Jan. 27th, which both did, on the 27th (a week and a half after order date). I ordered the 3-7 day shipping because last year we went through the same process, and received our items way before the Super Bowl.The jersey and shirt were originally estimated to be here on the 31st, and now the jersey wont be here until AFTER the Super Bowl, and the shirt will be delivered today. Both items shipped from the same facility on the same day. This company blows, and I will not be doing business with them again.

Absolutely DO NOT order from this company. I ordered 5 Oakland Athletics Baseball Ornaments December 2nd so “Santa” could have them in our Christmas Stockings. The shipment arrived with 4 of the 5 ornaments although al were listed on the packing slip. I filed a “missing item” request on their website, and was told the replacement would be sent. The item that arrived was a University of Alabama Crimson Tide Football Ornament however the packing slip again had the Oakland A’s Ornament listed! I went online again and filed a “wrong item request” and spoke to someone in customer service and was told the correct item would be on its way. 3rd time’s a charm, right? No! This time I get a Clemson University Football ornament. Fed up, I ask for a refund. I have to go ship back the 2 wrong ornaments, they confirm receipt and say they are processing the refund. Then I get an email that a refund has been processed in the amount of $0.00. I decided tojust do a dispute with my credit card and they thankfully took care of it but the process has been ridiculous – never again – BEWARE!