FanaticsReviews of footballfanatics.com

Dec 4: ordered UCF Peach Bowl Tshirt Dec 19: received Tshirt - wrong size Dec 19: Fanatics CS said they would overnight correct size Dec 21: Tshirt shipped land - NOT overnight - will receive Dec 30, while I'm in Atlanta for the game Dec 21: called CS; blah, blah, blah Dec 21: ordered same Tshirt through UCF Bookstore Dec 21: UCF shipped Tshirt land Dec 23: received Tshirt from UCF Bookstore it took UCF bookstore 2 days and they got it right, 12/23 its been 3 weeks and I'm still waiting for the Tshirt from Fanatics - which it'll take a month. btw: this was the second time I used Fanatics, a few months ago Fanatics lost my order my experience ... you decide

Worst customer service I ever had. They are just taking more than 2 weeks to issue a refund of just 30 bucks and the email back and forth is still going on. Hope I don't shop with these guys again.

Horrible customer service and products that look worse than counterfeit products!

horrible ordered an item and used the free 3 day shipping its been 10 days and said my item would not be delivered for another 6 days will never use again

There are two companies that people are confusing as did I. Fanatics and Supply Jersey Outlet (dba: Football Fanatics). (The two have different URLs.) The Supply Jersey Outlet appears seems to attempt to confuse and mislead potential customers and those who think they are purchasing from Fanatics.com with the design and appearance of their website. The Supply Jersey Outlet's website essentially duplicates the Fanatics' website. They use stye and layout and almost the same identical logo even down to the same red flag and word "Fanatics." I suspect, to bypass trademark laws, they add the word "Football" to the original Fanatics' logo just above the word "Fanatics." Unfortunately, without noticing, I did business with Supply Jersey Outlet thinking they were the Fanatics Group and it has been a nightmare. Nothing delivered after 35 days, overcharged card by $50, no refund or cancellation when requested, constant delaying tactics (product is always on its way), no positive response or outcome from customer service and website now closed due to Federal Court Order due to the import, marketing and selling of suspect counterfeit and/or non-licensed goods. WARNING. If you have done business with Supply Jersey Outlet (dba: Football Fanatics) go to their website and read Website Shutdown Notice. Please do not confuse these two different groups as many seem to be doing in their reviews. I should note that my 1-Star rating is for Supply Jersey Outlet and my interface with that group and not for the Fanatics Group. I have not done business with the Fanatics Group and cannot rate them.

I should have read reviews first so that's my problem. But my order invoice was for 79.97 but was charged 85.57. Its now 10 days since order and no order update except they got paid. No order status nothing. I contacted company who ignored the payment difference and when I tried again it all came back in Chinese. Im disputing with credit card company on 22nd since they give 15 days for shipping etc. Never again will I order from here

On 11/26/16, my wife was looking for football jerseys and saw a reasonable price. We thought we were in another site with the word "fanatic", but she ended up on this other website "footballfanaticoutlets.com". The site had all,the looks of a legit site and had the secure shopping "https" . We never received and order confirmation and never saw a shipment confirmation. Two days later, Our card was charged. Two weeks later, nothing received. I reported it to my credit card and now trying to wait for the paperwork. BEWARE!

Like everyone else that has submitted a bad review, I too neglected to research this site before I placed my order. Within hours of placing the order I attempted to call the advertised phone number...disconnected. I then sent an email through their website to cancel the order, for which I never got a reply. Fortunately, my bank was able to perform a charge back. Oh...and the amount they charged my CC was about $6 more than what the invoice states. Only then did I hear back in an email from "salesonlinestore at hotmail.com" claiming that I need to pay them via Western Union since my CC charged them back. They claim my item was delivered, however the tracking number they provided still shows the item in China. I've been going back and forth with them through emails and it's become quite comical. They keep lowering the amount they want in hopes that I would suddenly agree to pay for a product I have not received??? Who knows...but either way, they are not getting any of my money and I'm enjoying the broken English emails from them. :)