Michele
TERRIBLE experience, worse customer service
Took nearly two weeks to receive my order, and then it was the correct gear, just not the team that I ordered, right item, wrong college. I called customer service on a Monday, stated the problem, said I needed it by Friday when I was traveling to the game. She basically said there was no way to get it by Friday, she didn’t care that I wouldn’t have anything to wear at the game, and she was uninterested, and unsympathetic to the fact that I had received the wrong items. I mentioned that I ordered 2.5 weeks in advance and it “wasn’t my problem they got it wrong” she reminded me that it was actually my problem because I didn’t have any gear. I won’t be waiting for my items, as I cancelled the order and I will never be waiting for an item from them again, there is nothing I would want bad enough to give my company this money! At the end of the call she said, “stay on the line” and then, likely not on accident, she hung up the phone. Definitely don’t want someone to fill out a survey after you act like an a-hole!