FanaticsReviews of footballfanatics.com

I ordered a fanatics brand Oklahoma Sooners tshirt. The logo was crooked. It would've cost too much to return for a replacement. My wife wears it for a night shirt. Would not reccomend Fanatics brand anything.

Ordered $114.97 worth of merchandise a few days ago, received a "Thanks for Your Fanatics.com Order # xxxx" order confirmation, which was then followed by a separate "FanCash" earned" email thanking me for my order. Then received a confirmation of the $114.97 charge from my credit card company. A few minutes after that I received an email from Fanatics that stated "We have encountered an issue with your recent order... and your order has been cancelled. Please note we are unable to discuss order details via email..." So I tried to complete the order again and the same thing happened. Now I have two pending charges of $114.97 on my AmEx card. So after hunting for the hidden customer service phone number, I called and got a nice Indian woman on the phone (I confirmed she was in India) who couldn't help at all. After 20 min, she suggested I call back the next day during normal business hours. Ok thanks. So I called the next morning and this time I got USA customer service who tried but couldn't help me either. She couldn't get anyone in the correct department to take my call, so instead, she said she would put in a ticket and I should hear back in 72 hours. Of course the discount code I have will expire by then. So basically i tried to give then my money like 4 times and no luck. The worst part is trying to reach someone in customer service, within a reasonable amount of time, who can actually help. I'm not impressed. Thankfully AmEx will ensure I am not charged. I googled Fanatics and see mixed reviews and too many complaints about inadequate customer service and people getting cheated. Who knows, but based on these reviews and my experience (system doesn't work, useless customer service, they cancel order yet still charged my credit card TWICE) I would stay away from Fanatics if I were you. Just sayin,

If I could go lower I’d give it no stars. Customer service is really horrible and they do not help at all. Same goes for NFL shop as well, items that are labeled “special event” should not be labeled that. And if it’s in stock, it should ship within your chosen shipping. It should not be delayed for months . Gave them a email and no response so I took it to Twitter. Got one response and that is all, DO NOT BUY FROM FANATICS OR NFL SHOP

Worst customer service. I placed an order and paid for it in April of 2020. It is now September and the item is still not here. The status is pending. I called tonight and spoke to a customer services rep. She told me the order would be here by October 25, 2020. How can a company show an item online and then not have the item available? Would not recommend to anyone.

Horrible experience. Expensive shipping, then when the product came it was much lower quality than it looked online, and there was sales tax AND a return fee of $9.99 to return. Terrible. Won't be buying from that site again.

Only gave 1 star cause 0 star was not an option. I ordered 3 ECU covid face masks for 19.99 with an offer of free shipping. I paid 9.00, almost half the price of the item for expedited next day shipping with 2 emails showing arrival by today. I checked the tracking on FedEx and they did not ship the next day, sent notification to fedex at 9:30 in the morning and it was picked up around midnight the next day. now there saying i will get it tomorrow. Was going to cancel and then i see they charge 9.99 to send a shipping label. I could have sent it back for about 1.00 through USPS> Only way to contact Customer Service is through Twitter (really). My only other order from Fanatics showed up 3 days before Christmas missing an item. I'm done with this company, I can accept the mistakes, but the lack of available customer service for a company this size is inexcusable. I'm sure they will blame this on COVID, but if you are going to advertise expedited shipping, because of COVID, and people pay the outrageous fee, ie: 9:00 on a 19:00 purchase then you should excuse the pun, deliver on time. Just because you sent the shipping info on a computer to FedEx does not mean it's been shipped, I work in logistics, so I know how it works. Obviously upper management not concerned as there is no way to contact anybody, not even a customer service rep, let along a manager. Maybe we need to start contacting MLB, NFL, NBA etc and let them no that this is how there leagues are being represented.

Absolutely worst customer service, I ordered a shirt July 11, 2020 they told me it would be there by August 31, 2020...Just called Sept 2 and tbey said maybe by october 1st...gave me a bunch of crap for my refund, will let u know if i get it....Terrible dont order from them......Frank C

CUSTOMER SERVICE IS TERRIBLE I AM GOING TO PUT A GROUP OF INVESTORS TOGETHER TO GET THE LICENSING FROM ALL THE OTHER SPORT ORGANIZATIONS AND PUT THESE PEOPLE OUT OF BUSINESS