FanaticsReviews of footballfanatics.com

Ich kann nur JEDEM raten, dort nicht zu bestellen! Der "Customer Support" verdient die Bezeichnung nicht - antworten weder auf emails noch auf diesen chat, der auf der internetseite angeboten wird. um mal deutsch zu reden: richtiger k*ack Laden! Einmal, und mit Sicherheit, niemals wieder!!!

Leider kann man nicht 0 Sterne vergeben!!! Scheinbar identisch mit dem NFL Shop. Identisch auch der unterirdische Service. Nach dem im NFL Shop nichts lief, habe ich diesen Shop ausprobiert. Mehrfach versucht eine Bestellung aufzugeben. Bestellbestätigung wird zugesandt, dann ist die Bestellung jedoch nächsten Tag im System verschollen. Kontaktaufnahme mit der Kundenbetreuung kann man vergessen. Der Satz "antworten in der Regel innerhalb von 24 h" ein Witz. Zusätzlich sind gängige Produkte plötzlich nicht verfügbar. Macht in Summe einen sehr unprofessionellen Eindruck. Bemerkenswert ist auch, dass scheinbar keinen die schlechten Bewertungen interessiert.

This company sent me a women’s jersey of a player I don’t even know. Everything about the package I received was wrong. I tried to chat with someone and it just went dead after waiting for 20 minutes like searched for a phone number and in order to get one it said I had to write a reason I needed someone to speak to and I had to agree to the “pissed off customer“ terms. I couldn’t believe what I was reading and thought it was a joke. I finally got a hold of someone and they just said we’re out of the correct item sorry. What an Inconvenience, now I have to return this item in order to get a credit which will probably take two weeks. Horrible horrible customer service

Sehr schlechter Shop. Es wurde nie erwähnt dass die Sachen aus den USA geschickt werden. Max. 10 Werktage angegeben - ich warte schon seit 4 Wochen auf die Lieferung. Nachdem das Paket 2 Wochen in Las Vegas lag habe ich mal angefragt was das Problem ist, ich wurde auf den Shop in UK verwiesen, aber auch die konnten mir nicht helfen. Mal schauen ob es noch vor Weihnachten ankommt, ich bezweifle es. Total unseriösen Händler, ist mir schleierhaft warum die NFL das mitträgt. Einmal und nie wieder.

Just placed an order with them, based on a sale price and free shipping. Although I entered the code for free shipping, a box popped up asking if I wanted to upgrade to expedited shipping for $9.00. I did not click that box, yet a fee of $9.00 plus a "handling" fee of $1.99 was added to my order amount. So FREE shipping cost me $10.99. I saw this immediately and called them. After struggling to understand the customer service agent (language barrier), I was told the issue was corrected. I then received an email saying the shipping method was changed to standard shipping but the order amount had no change. I then attempted to do a live chat to address the situation. That resulted in an automatic, robotic response confirming my order. I got NOWHERE with the "live" chat. I called customer service again and after a lengthy time spent speaking with her and being on hold, she refunded the $9.00. When I asked about the $1.99 for handling, she said that was not part of shipping. I think sneaking in a "handling fee" when the customer is told shipping is free is wrong and misleading. I will never order from Fanatics again.

Terrible everything from beginning to the end it's terrible my order went through supposedly after giving all my information I mean all of it and then to get the order processed it appeared like it was processed and it was going to go through and then it said sorry we aren't unable to process your order after giving my social security number I feel I've been totally raped of my identity and anything and all information that I gave this company is terrible there is no number to contact and I emailed them and with no response never order from fanatics terrible the worst I've ever dealt with and I order a lot of online purchases the worst the worst the worst do not order from this company I advise everyone please do not order because you are getting a total ripped off status didn't get anything back and I suffered the loss do not order a midvising everyone.

Ich habe insgesamt 3 mal bei Fanatics bestellt. Und die haben es tatsächlich geschafft bei 2 von 3 Bestellungen falsche Ware zu liefern. Das muss man auch erstmal schaffen. Habe die falsche Ware zurück geschickt und warte nun auf eine Rückzahlung.

This company is dog ****. I bought a hoodie on line and when I tried to return it because it was too small, I was told it wasn't eligible for return because it was "custom, game worn, or final", which means their "Return's 365" policy is bull**** too because it's not custom and came to us just like it was on line, it certainly wasn't worn (and wont be) because it doesn't fit. I guess it's just not eligible for return because it falls under the "final" category. Nice company. It'll be my last bought with them.