Izabel P.
Misleading policies and bad customer service
I purchased the Iphone/Ipad Password Unlocker and I was confident to pay for their service, because on their website was written Free Trial + 30-days money back guarantee. However, their program couldn't unlock my ipad and I had to completely erase my ipad / all my content via itunes. I contacted them for a refund and they were always trying to avoid the topic and instead they were asking me about my ipad model etc. However, I made clear that it's too late to help me and they told me that they cannot offer me a refund, because of their shady policies about this refund. Of course, the refund promise is just to lie the customer to purchase the product, but once you actually get to ask for it, it's impossible. As I paid via PayPal, I quickly requested a refund claim with screenshots and explanation and they finally didn't have a choice, but to give me my money back. The funniest part is that at the end they sent me an email with a request to rate them with 5-stars here and in exchange I will receive a FoneGeek Video Downloader for free... Well, I am here, but I won't give you the review you want, because this is to be earned not faked. Customers should be taken care of, not lying and misleading them.
Response from FoneGeekOct 16, 2021
Dear customer, we ask for your iPad modelsand other informations to confirm what causes the problem and whether we can help you fix it. And we've processed you a full refund when we failed to solve the porblem you met. So we invite you to give us a reivew regarding the service we provide. As a responsible company, we are deeply concerned about our customers; we want all of our customers get happy and satisfaction with our products and service. Really a pity that our product and service didn't satisfy you.