Michellehil H.
It's still twirling why
It's still twirling why

FoneGeek offers easy-to-use tools for users to recover data, unlock password, fix system issues, change location, download videos, etc.
FoneGeek (fonegeek.com) has 64 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Michellehil H.
It's still twirling why
ladonna
I ordered a car seat and they sent it to HI and when I trying to call no answer and emailing they time and time again they just took the money and never sent the car seat or try to help me or send me the car seat i paid for going to report them
Donald B.
They never sent my product but they put a charge through to my credit account. their phone number is invalid. Had to place hold on billing. Never answered email. If this isn't fraud i don't know what is. DON'T DO BUSINESS WITH THEM !!!
Response from FoneGeekDec 6, 2023
Dear Donald Bowker, I checked your email and found that you didn’t purchase our product. Instead, you made the purchase from geekfone. I think you can contact their support Center to solve your problem. FoneGeek Support Team
Vr
ABSOLUTELY HORRIBLE COMPANY YALL!! I requested a refund after my phone wasn’t recognized and nothing worked, they didn’t respond to my support inquiry - not once, twice or even three times!! It’s been two weeks and I keep getting no response. I don’t understand how does this company even continue after the horrible customer support. Their services aren’t cheap, so I suggest you use another company. Nope for me.
Response from FoneGeekJun 22, 2023
Really sorry that we've missed your emails, please leave your order NO. and our support team will refund you as soon as possible.
rebeca N.
Sent me a code that didn’t work customer support said it was because my phone was inactivated but it was activated. Refused to refund my money although they claim to have a 30 day money back guarantee. TOTAL SCAM!
Izabel P.
I purchased the Iphone/Ipad Password Unlocker and I was confident to pay for their service, because on their website was written Free Trial + 30-days money back guarantee. However, their program couldn't unlock my ipad and I had to completely erase my ipad / all my content via itunes. I contacted them for a refund and they were always trying to avoid the topic and instead they were asking me about my ipad model etc. However, I made clear that it's too late to help me and they told me that they cannot offer me a refund, because of their shady policies about this refund. Of course, the refund promise is just to lie the customer to purchase the product, but once you actually get to ask for it, it's impossible. As I paid via PayPal, I quickly requested a refund claim with screenshots and explanation and they finally didn't have a choice, but to give me my money back. The funniest part is that at the end they sent me an email with a request to rate them with 5-stars here and in exchange I will receive a FoneGeek Video Downloader for free... Well, I am here, but I won't give you the review you want, because this is to be earned not faked. Customers should be taken care of, not lying and misleading them.
Response from FoneGeekOct 16, 2021
Dear customer, we ask for your iPad modelsand other informations to confirm what causes the problem and whether we can help you fix it. And we've processed you a full refund when we failed to solve the porblem you met. So we invite you to give us a reivew regarding the service we provide. As a responsible company, we are deeply concerned about our customers; we want all of our customers get happy and satisfaction with our products and service. Really a pity that our product and service didn't satisfy you.
J.M. S.
You pay €30 to get the software to register and fully function. During the restore the software each time halted at 35% and than was non responsive. I submitted a ticket in which they suggested all steps, which I already tried. Each time took 3 to 4 days before they responded. All attempts to no avail. I had to submit a request at PayPal to get my money back. The 30-day-money-back guarantee is a farce when you read it thoroughly. So, summarizing.. quite a dissapointing experience.
Response from FoneGeekSep 14, 2021
Dear Schipper, I apologize sincerely for this inconvenience. We are sorry to hear that the program didn’t work for you. My colleague will contact you to check if we can provide you with a solution to fix this. Sorry for this inconvenience. Thank you for your kind understanding. FoneGeek Support Team