Tucktec Folding KayaksReviews of foldupkayaks.com

Order number #TT4887123 I emailed on 4th December to cancel this order as it's been months since ordering. As of today 8th Jan, they still haven't processed the refund despite promising to do so on many occasions. Was ordered on 2nd Nov, so now over two month ago. Feel like a scam.

I purchased it for a trip in mid-August. I canceled the second week of September when it hadn't arrived. There were no updates on shipping or order status. They sent me a cancelation acknowledgment email on 9/15. I have never been refunded despite multiple efforts to resolve the issue. Their BBB rating (they are unaccredited) is abysmal. At this point, it's no longer about the money. They may make a great product, but neither I, my friends, nor anyone I ever talk to will ever know. Avoid.

Thieves. I paid over $300 for a Kayak on August 16th and as of today (December 17th) have not received anything. I have contacted Tucktec requesting a refund and I get no response. DO NOT BUY FROM TUCKTEC. They are shady and the product is lacking to say the least. Get an Oru. It may be a little more expensive but it’s a better product and I don’t think a company backed by Robert Herjavec will scam you. Tucktec, if you read this, give me back my money and replace the first “T” in your name with an “F”.

NO KAYAK AFTER TWO MONTHS. I ordered a kayak in October 2024 and never received it. Tucktec sent one email two weeks after my order date stating that the kayak would be shipped soon. It's now December 2024. I contacted the company requesting an update, but no reply.

Beware! I bought a tucktec kayak 9 weeks ago. Kayak was never sent. I contacted tucktec numerous times, left phone messages, sent numerous messages. No response. This company is either a scam or going out of business.

On second use seam tore 1/4 of the way down and completely useable. I’ve messaged the company directly twice without response the moment it happened. This occurred February 24th after receiving the kayak in December. I’ve given the company plenty of time to respond to my complaints as it’s May 5th at the time of writing this. Apparently this isn’t the first time it’s happened and the company seems to be deleting and covering up negative reviews.. Super disappointed as I wanted to enjoy this product!

I 100% recommend a Tucktec to anyone who is looking for a recreational kayak!!! I have a 10-ft 2023 model, which I LOVE! I get out on the water as often as I can, and I’m fortunate that I can use it year-round because of where we live. It’s so portable that I carry it around in the bike trailer I originally bought for my dog, which now also serves as a beach cart and kayak cart. I can put in anywhere I can get to the water’s edge. No special roof rack or kayak ramp needed. I will also say I am so impressed by Tucktec as a company. Their customer service is something you rarely experience anymore, so it stands out. They stand behind their products and are amazingly responsive. When I first bought my kayak, I did have some issues. I sent a handful of emails, always in the evening or on the weekend. I got a response back within the hour every single time from Dan (Daniel?). I was floored. On top of that, they immediately resolved my issues without hesitation, even though that meant replacing a kayak. I cannot say enough good things about this company, including the fact that the kayaks are made right here in the USA. The only possible downside is for the introverted kayakers: When other people are around when you’re putting in or taking out, they will inevitably gawk at you and ask questions. Sometimes when I’m not feeling social, I’ll purposely choose a more isolated launch point. 😁 I think Tucktec could mobilize an entire PR/sales push if they made all of us ambassadors and equipped us with QR codes or something to share with interested gawkers who are in the market for a kayak!

The kayak is great but, we were to get a paddle with the kayak we purchased at Christmas 2023. No paddle was in shipment. We have reached out to customer service multiple times about this an another issue but, no response.