Tucktec Folding KayaksReviews of foldupkayaks.com

I ordered a pair of kayaks from the European site for Tucktec in late November 2024 as a Christmas present. Based on the order and delivery guidelines on the site, this was in good time for receipt before Christmas (even allowing for delivery to the UK from Lithuania). To cut a long series of incompetencies short (including, but not limited to, multiple false promises that products had been dispatched and sharing customer email addresses between their client base) I finally abandoned hope of receiving the product in April 2025. I don't doubt the company has had legitimate material and courier issues (this has recently been detailed on the website blog) but, in an age of email and social media, that doesn't excuse the complete lack of communication or guidance over the past 5 months. The only reason this review sits at 2 stars (instead of 1) is that the company has made good on their promise of a full refund. The product might well be excellent but, unfortunately, I can only review 5 months of barrel bottoming customer service and false promises. Hopefully this is just a learning curve and the company start to get this right in the coming months. For now though, it's a hard "pass" from me.

The kayak is great but, we were to get a paddle with the kayak we purchased at Christmas 2023. No paddle was in shipment. We have reached out to customer service multiple times about this an another issue but, no response.

So. from 5-10 business days to 20-30 business days After reading of buckling and people making their way to shore, I decided to cancel the order. -That took 8 emails. -A paypal case in the resolution center -3 weeks first got told : we'll reply within 48h. then: you'll hear about us next week then : silence Then, you'll hear about us next week had to write : ok, please press the freaking refund button already to get the to do something. I cannot imagine if I had kept the order going what that would have ended up like. Very glad to be done, and I won't buy one, probably ever. You may be one of the lucky people that have no problem. I wasn't, and I haven't even touched the product. Good luck