foamma.comReviews of foamma.com

I placed an online order 10/27/23 for 2 custom cut RV mattresses with covers (28x70 and 40x70). I also paid for 2-5 day handling shipping for an additional fee ($20). I had spoken with a male from the company prior to placing my order and he was friendly at that time. The total was $362.13. I called to follow up on 11/1/23. I called both phone#s on the website and they went to voicemail but I received a call back from Kambiz Torkan's cell phone. He said that my order had not been worked on at all and was extremely rude when I tried to explain that I had paid for expedited processing. He said there was no expedited handling for custom orders and when I suggested that he remove that option from the website, he called me "angry." He continued to ask why I was so angry while I tried to obtain a processing/shipping timeline. He eventually said he would ship them no later than 11/8/23 and that they'd arrive to me on 11/10/23. I called again 11/9/23 and he again called me back from his cell phone. He said his machine was broken and that my order was not complete. He said he'd call me back tomorrow with an update. I called again 11/10 and he called me back around 2pm EST stating he did not have an update. I have since requested a refund, with no response, and called my bank to dispute the charge.

They were responsive when I asked about which foam to order. Then it completely fell apart. No order received, no answer to emails, chat texts, or phone calls. Had to dispute the charges with my credit card company since this vendor is non- responsive. Do NOT place an order with this company.

Wow! Forgot to look at reviews first. Ordered 2 pieces of foam and picked free 5-7 day ship. Received initial email after order and said details to follow. No details followed so I called a week later.Finally shipped after phone call. Received order only one piece of foam. Called and talked to guy . Never said name. Wanted pictures texted. Sent pictures and no reply. Called two days later and acted like he had no clue . Resent pictures after talking to him and asked him to send tracking when shipped. Called each of the next three days looking for tracking. Last call he told me to stop calling him and he said he is not my wife or my psychologist and he will not give me tracking because I only spent$100 dollars. I will fight this with my credit card company and call the better business bureau

Ordered a patio swing foam pad. Six weeks later I recieve 2 foam strips usless as a swing pad. Customer service claimed it was my fault. The foam I received didn't even match the packing slip! Could not communicate without being interrupted or talked over. Do not do business online at fomma.com.

I have now purchased from Foamma 2 times and have both time a poor experience. First time i thought it was a fluke. The second time, I know it was not. Not a complicated order. I finally got a hold of someone after 4 calls and a few emails and the person on the phone with a thick accent told me a sob story of how difficult my order is. It was 2 pieces of foam cut to size! Not hard.... Never buying form Foamma again.

This is company is fraudulent. They take your money and never ship the product. He will state that it says on their website 2- 8 business days, 5 weeks later, the order is still not processed. Look at the state of CA website to see that the owner has had several other companies terminated. Complete SCAM!

I would give zero stars if possible. Unresponsive, late, and excuse-making. I wish I'd looked here to see the other negative experiences before ordering with them. I haven't even seen the product yet, but I fear that it will be as poor quality as the customer service!

Ordered a custom foam cushion on 4/2 from foamma. I received tracking information the next day. After a week, I called foamma to inquire about the order and they said that they were currently out of foam and to call back next week. This had gone on for a couple of weeks. I told them to cancel the order and that I wanted a refund. They said to send an email which I did in the end of April. I haven't heard back from them since. Worst company. They just steal your money.