FnirsiReviews of fnirsi.com

The product itself feels high-quality at first, but when opening the lid, the tip of the soldering iron shaft literally fell right out (manufacturing defect, poorly crimped). Although I reported this with photos just 5 minutes after delivery, customer service immediately accused me of having used it. That was not the case, and even if it were, a soldering tip shouldn't just fall off, right? Anyway, it took 10 emails with a 1-2 day response time each just for a €15 tip! This feels like a tactic and is unacceptable. This was my last time buying from Fnirsi if this is how they treat customers.

I used to love FNIRSI hardware (owning the DPSO350, multiple USB testers, radiation detectors, and the HS-03 iron). The hardware is decent, but their customer support is catastrophic. If your package gets lost, they will ghost you and keep your money. Ordered the SWM-20 on April 1st, 2026. It never arrived. On April 15th, FNIRSI even sent me an email confirming a "delivery exception" due to "unusual shipping conditions." Yet, they marked the order as "delivered" in PayPal using a fake carrier named "MANUAL". For over THREE MONTHS, I was trapped in a loop of automated AI text templates ("the store manager is handling it", "please be patient"). I gave them a final 96-hour ultimatum, escalated directly to their Executive Office management (Toby). Result? Just another useless bot reply saying "this issue will eventually be resolved." The grand finale: I finally escalated the case to PayPal. PayPal checked the invalid tracking data provided by FNIRSI and closed the case in my favor WITHIN SECONDS, issuing an immediate refund. Buyer beware: FNIRSI has zero respect for long-time customers and zero business ethics. If something goes wrong with logistics, you are completely on your own. Avoid buying directly!

I still haven't received my order after a month.

Order was never sent, support messed me around for a month, clearly a scam. I had to do charge back via my bank.

Parcel sent to Evri who have lost it customer service not interested gives out automated response we are looking into it now I’m £100 out of pocket got bank involved it’s been over two weeks now no refund Evri and this company don’t order from them scam

ODB II app only works if you insert your phone number, e-Mail and allow access to the GPS location of your phone. That's spy ware ! I wastet the ODBII ...

Still not received parcel Evri has stolen it very expensive fnirsi will not reply so do not buy from this company I want a refund or replacement have contacted bank never again will I buy direct

FNIRSI DWS-200 I'm happy with the product but they toss around numbers like 200W or 60W or 120W interchangeably, I haven't checked the actual draw from the thing, but 2/3 of those claims has to be a lie. This inconsistency is suspicious