T W.
Received Incorrect Parts That Were Ordered
I recently ordered two different parts to repair a damaged RC plane. In both cases, I was sent the wrong part. Although it did cause some delay in repair of my plane, the good news was the customer service. When I advised them of the error, including pictures I sent of the incorrect parts received, I received prompt and courteous replies. They quickly sent out the correct parts. They apologized for the error, and did not require I return anything prior to them making it right. Although the customer service has always been good, the rapidity of FMS responses has greatly improved as well over the last 6 months. I would not hesitate to make further purchases from FMS for any RC needs.