Franklin Machine Products Reviews | Read Customer Reviews of fmponline.com

Franklin Machine ProductsReviews of fmponline.com

4.5418 reviews
Food Production
101 Mt. Holly By-Pass, Lumberton, New Jersey

Call Directions Website

Franklin Machine Products

About Franklin Machine Products

Franklin Machine Products' (FMP) family of brands grows! Effective January 1, 2019, Restaurant Parts & More, DSI Parts, and Mill Hardware have taken the FMP name. The decision to unify under the leadership of the FMP brand allows us to expand and align our resources to continue to provide access to:- More parts and products from an extensive inventory of over 25,000 items- Larger sales and customer service teams to provide dedicated support- National distribution centers located in Ohio, New Jersey, Texas, and Nevada- Greater brand purchasing powerFMP is proud to serve you and your team. Please contact your dedicated team or our award-winning customer service at 800-257-7737 if you have any questions or need additional information.

Franklin Machine Products (fmponline.com) has 418 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: fmponline.com
Website: fmponline.com
Category: Food Production
Location: Lumberton, New Jersey
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: December 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Food Production, New Jersey

Franklin Machine Products reviews

418 approved reviews, newest moderated first

Darren
Dec 25, 2019
Great customer service
Great customer service
Response from Franklin Machine ProductsDec 30, 2019
Thanks, Darren! We are happy to provide the parts and service your business needs!
Report
Guy G.
Dec 24, 2019
The service is professional
The service is professional, knowledgeable, Nice and the parts go out quick.
Response from Franklin Machine ProductsDec 30, 2019
Thanks, Guy! Professional, knowledgeable and quick are all things we work hard to be for customers like you. (Oh - and nice too!) Appreciate the kind review. :)
Report
Tom E.
Dec 23, 2019
Awesome people, awesome service.
They go the extra milessss to help you. They are prompt: if they tell you "we'll call you back" they definitely do; they don't waste your time, and they get you the right stuff. They're very friendly. Wether on the phone, or you go there, you know your day will be going easy. They're really awesome people.
Response from Franklin Machine ProductsDec 30, 2019
Thanks so much, Tom! All of us at FMP are proud to serve customers like you who keep kitchens running smoothly!
Report
John H.
Dec 23, 2019
Tom at the counter knows his parts and…
Tom at the counter knows his parts and is extremely helpful to everyone who comes in. Couldn't ask for more !
Response from Franklin Machine ProductsDec 30, 2019
On behalf of Tom and our entire team at FMP, thank you for your review, John!
Report
Bowers
Dec 23, 2019
the right parts on time as usual
the right parts on time as usual
Response from Franklin Machine ProductsDec 23, 2019
Thanks for the review - that is exactly our goal!
Report
Wilfredo L.
Dec 23, 2019
a good attention and prompt response…
a good attention and prompt response from our inquiries.
Response from Franklin Machine ProductsDec 23, 2019
Thanks, Wilfredo - the FMP team works hard to provide that response! Appreciate the feedback!
Report
Alex B.
Dec 23, 2019
Great Business and easy to work with.
Great Business and easy to work with.
Response from Franklin Machine ProductsDec 23, 2019
Thank you, Alex - we appreciate the opportunity to serve your business!
Report
Keith
Dec 23, 2019
Rarely have the items I need in stock…
Rarely have the items I need in stock and when they do they charge me so close to list price it's not worth it. I can actually get better pricing from Amazon delivered to my door. I'm a contractor, when my customers know they can get better pricing than I can, there's no way to make money.
Response from Franklin Machine ProductsDec 23, 2019
Hi Keith - sorry to hear that you've been disappointed in our ability to get you the items you need at a cost savings. We constantly strive to provide benefits for customers like you in the form of cost, convenience and availability. A member of our team will be reaching out to see if we can improve on your experience. Thank you for your review.
Report