Franklin Machine ProductsReviews of fmponline.com

Shipments don't get shipped on time due to "default warehouse" issues and my inability to see any of my previous online orders is a royal inconvenience. I placed an order for some parts that were not in stock in the Texas warehouse, but were in stock in the New Jersey warehouse. I knew this when ordering because since I'm in Fort Worth, I would have to wait a couple extra days for shipping. Little did I know that since my nearest warehouse didn't have the item, the entire order was paused until the Texas warehouse would get it back in stock! Really?

You’re out of too much stock

Order took over two months!!!!!!!!

I ordered 2 hot wells. Zero communication you just shipped one and still have yet to tell me anything about the other. I till need the second hot well

Delivery still not here

Well ordered last Wednesday and said allow 3-4 days shipping--been a week and still no word or email and no product

Ordered product online. Said in stock. A week later I had to call to find out not in stock and no eta. Heard great things about fmp. This was not good. Thx. Web reference 1289256

customer service is great but if the warehouse doesn't ship the order what good is great customer service? This is an ongoing problem. I order parts next day and I have to call the next day to find out that the parts never shipped, so next day becomes 2 to 3 days. If this problem was fixed everything would be excellent.