Dr. Stefan S.
The crew were very polite and friendly.
The crew were very polite and friendly. The plane was a bit too small. We were sandwiched between our suitcases and couldn't adjust our seats, so the flight wasn't very comfortable. The plane seemed old and not very clean, especially the toilet didn't seem very clean.
Response from FlyUSAFeb 20, 2025
Dr. Seitz, Thank you for sharing your feedback and I apologize for the delay in response. We truly appreciate your kind words about the crew— it's great to know that their politeness and friendliness made a positive impression. Regarding the aircraft, we understand that comfort is a top priority. Reflecting back on this trip, your advisor had recommended a larger, newer plane to ensure a more spacious and enjoyable experience. However, we recognize and respect your choice in opting for a smaller aircraft in search of a more cost effective solution. We always aim to find the best balance between comfort and cost, and we are sorry to hear that the plane didn't meet your expectations in terms of space and cleanliness. We also appreciate your comments about the cleanliness of the toilet. Our team works hard to maintain high standards, and we did circle back to address this issue with the crew upon receipt of your review so that this will not be an issue in the future. We value your business and hope we can assist you in the future with a more suitable aircraft to better meet your needs.