Victor
Do not buy shoe guarantee
It was a good experience overall; however, we paid for the guaranteed window seat with our feet hanging outside, but we were assigned to a seat that only had a window and did not offer that experience. This completely ruined our expectations of having the full experience we had paid for. What was even more disappointing was the company’s lack of concern regarding this issue and their claim that a closed window seat is considered the same as a “feet-out” seat. To make matters worse, another couple who did not pay for the feet-out seat upgrade ended up having a much better experience than we did, even though we paid more for it. Passenger weight was clearly not a valid reason for assigning us to this poor seat, as our body weights were very similar to theirs. Therefore, there was no apparent justification for placing us in a seat that did not provide the experience we specifically paid extra to receive.
Response from FlyNYONJun 3, 2026
We appreciate you sharing your experience and feedback with us. We are truly sorry that your seating assignment did not meet your expectations, especially after paying for a specific experience. We understand your frustration regarding the discrepancy between what was promised and what was delivered, and the comparison with other passengers' experiences. We are reviewing your comments to ensure such situations are addressed appropriately in the future.

