Alaski M.
Scam Company
Warning: This skate company is a scam! Here’s my nightmare experience: 1. False promises: Delivery took almos a month for the skates to arrive. 2. Sizing: I followed their size chart perfectly, yet the skates were way too tight and unusable. 3. Zero accountability: When I tried to return them, they REFUSED to cover shipping, even though their chart is to blame. They actually suggested I sell the skates myself to “reduce my losses.” What kind of company does that?! 4. Hidden policies: They make everything your fault so they don´t cover the costs. They conveniently failed to mention that returns go to CHINA, not Europe. The shipping costs is an absurd. Their customer service takes ages to answer any question and keep saying that the costs will be deducted from their salaries, trying to guilty you! They take no responsibility for their mistakes. They don’t care about their customers, and they’ll make you pay for THEIR errors.
Response from FlyingeagleskateJun 12, 2025
We are truly sorry to hear about your experience and appreciate you bringing these issues to our attention. At FlyingEagleskate, customer satisfaction is our top priority, and we regret that we didn’t meet your expectations this time. Shipping Delays: We understand how frustrating long shipping times can be. Due to international logistics and customs processes, especially for certain regions, delays may occasionally happen. Since the logistics of transportation are not completely under our control, we will help you follow up on the transportation situation of the logistics provider and urge the logistics provider to update the logistics as soon as possible. Regarding any delays, we will contact the logistics provider as soon as possible to resolve the problem as soon as possible. Sizing Issues: We apologize that the sizing did not work out for you. While our size chart is based on manufacturer recommendations, we understand that every foot is unique. We're reviewing our chart and product descriptions to make them even more accurate in the future. Return Policy and Costs: We're sorry for the inconvenience regarding the return process. As a cross-border brand, our warehouse is located in China, and we strive to make this clear in our policies. However, we acknowledge that return shipping costs can be frustrating. Your feedback is being forwarded to our management team for consideration in future improvements. Customer Service Experience: We never intend to make any customer feel guilty. If any of our team members conveyed that message, we sincerely apologize. It’s our job to assist and support you, not to shift blame. We're actively training our staff to ensure more empathetic and professional communication.