FlyingeagleskateReviews of flyingeagleskate.com

Nunca llegó mi pedido, My order never arrived

This has been an unfortunate experience from the moment we received our order. I had accidently ordered the wrong size in skates for my daughter. I reached out to the email provided to find out how I could return them and exchange them for the right size my daughter needed. At first they reached back out to me letting me know that they would extend the return window because it was very close to the cut off and it would take 1 day or more to get a response from the company. I had received an email shortly after requesting pictures of the skates to show any signs of use, which there wasn't any because my daughter tries them on our carpet. I sent in everything they asked for, no response for weeks. I admit I would follow up a few times in the weeks to see if anything else was needed. Then out of nowhere I finally get an email, asking me if " I ship to Mexico, that there's a person down there who wants the skates". I kid you not, they wrote " it would save us the cost of shipping". That was it. I wrote back asking what was it they were asking. No response. When they do finally respond, they disregarded the email about the shipping to Mexico, and now have told me that they're waiting for an address for me to ship it to. This is what is hard for me to understand, I live in the US, I understand I would have to pay shipping to send it back and have the exchange shipped to me. I am aware that is going to be pricey. But in no way would this affect the company, or anyone working there. I have been desperate to make the exchange. My daughter has depression, PTSD, and she is autistic. Everyday is a challenge for her and she always gives it her all. She decided she wanted to try inline skating, this would be something to do together and make memories. This means so much to both of us, and somehow this has turned out to be a horrible mess. I don't have a lot of money but I wanted to make memories with her and have fun together skating. I have wrote and let them know how important these skates are to us and no one has tried to actually help. We ordered the skates 5/06/2026. Received them a few weeks later, and now this is where we are with the whole situation. Hope this doesn't happen to anyone else.

Just save yourself the headache and do not buy directly from this site. I tried to order a pair of skates and matching-sized wheels on May 21st (2026) --- waited, waited, and waited. 'One eternity later' - June 3rd - I finally got an email from them saying that they were actually out of stock. Even though their website said they were available when I ordered (and still does). They tried to push me into a color I didn’t want (I ordered a funky bright colorful pair - why would I want black instead? Liiike no.) So, trying to give them the benefit of the doubt and make it easier for them, I found a different pair (in super cute pink) that unmistakably showed up as (yes, again, still does) "in stock" and offered to pay the difference. Guess what? Out of stock too - and they again asked if I wanted the black pair instead (Again, noooo.) I mean, their website is just a wish list at this point. When I finally just asked for a full refund, they just ghosted me. For days (Yes, I followed up with them just in case they missed my email), I had to literally file a chargeback with my bank just to get my money back. And of course, the second the bank gets involved, they suddenly learn how to reply to emails, demanding I cancel the chargeback before they give me my money. Nah diggie daaawg. The dispute stays open. Absolutely zero trust, terrible communication, and a totally broken awwwwful inventory system. Avoid at all costs if you know what's good for you.

I am incredibly frustrated with my experience buying from this company. I ordered a pair of skates that unfortunately ended up being too small when they arrived. I have been trying to process a simple exchange for over a month now, and the entire process has been an absolute nightmare. They forced me to pay extra fees just to do the exchange, and on top of that, I had to cover the return shipping costs out of my own pocket for the skates that didn't fit. Even after paying all these extra costs and waiting weeks, I still don't have my new skates. They haven't even bothered to send me a tracking number for the replacements. The customer service is totally unhelpful and they do not seem to care about resolving the issue. Save your time and money and buy your skates somewhere else.

Out of stock on the item I purchased. They didn’t message me about it, I had to reach out first because my order had not shipped. Offered me a replacement pair that were nothing like the skates I ordered initially. To top it all off, they left the skates in stock on their website for the next person to purchase. Probably a scam site. Pretty sure I’ll have to charge back.

I’m really disappointed with my experience. I ordered wheels and skates from their website, but I couldn’t track my order at all. Customer service was unhelpful and only made things more frustrating. I received several emails saying that what I ordered was no longer available. Instead of offering a refund, they kept pushing alternative options. I declined the replacement for the wheels and accepted new skates, mainly because it felt like they didn’t want to give my money back. Now I’ve accepted the changes, but I still have zero information about my order. No tracking, no update — nothing. I expected way better communication and service. I wouldn’t recommend ordering from here until they improve their customer support and transparency.

shortly after making my purchase I was notified by email the skates I paid for were not in stock. customer service asked if I was interested in a different skate and I said no thank you I would like a refund. customer service keeps going back and forth with me sending me different skates and asking me to send more money for a different pair of skates i don’t want. i have asked 5+ times for a refund with no resolve. customer service was quick to respond when asking for more money and pressuring me to purchase a different pair of skates but goes silent when asked to refund the purchase. this has been a nightmare and i will probably have to reach out to my bank.

Warning: This skate company is a scam! Here’s my nightmare experience: 1. False promises: Delivery took almos a month for the skates to arrive. 2. Sizing: I followed their size chart perfectly, yet the skates were way too tight and unusable. 3. Zero accountability: When I tried to return them, they REFUSED to cover shipping, even though their chart is to blame. They actually suggested I sell the skates myself to “reduce my losses.” What kind of company does that?! 4. Hidden policies: They make everything your fault so they don´t cover the costs. They conveniently failed to mention that returns go to CHINA, not Europe. The shipping costs is an absurd. Their customer service takes ages to answer any question and keep saying that the costs will be deducted from their salaries, trying to guilty you! They take no responsibility for their mistakes. They don’t care about their customers, and they’ll make you pay for THEIR errors.