Salomé C.
Hi there
Hi there! I had a disappointing experience this time. It was my first time with the brand and I was really excited. I ordered a pair of skates and six led wheels but the package arrived incomplete. I’m still waiting for a response from customer service. It’s been three or four days and I haven’t received any kind of reply. I won’t be buying from them again. The waiting times were excessively long and they didn’t provide a real tracking link. For example, I requested the carrier information multiple times but ultimately they didn’t give it to me. I’m still waiting for my reimbursement.
Response from FlyingeagleskateApr 27, 2026
Hi there, Thank you for reaching out, and we’re truly sorry for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must feel, especially for your first order with us. Please kindly note that our customer service team was offline over the weekend, which is why there was a delay in responding to your messages. We sincerely apologize for not getting back to you sooner. Regarding the missing LED wheels, we have already processed and arranged the refund for you. You should receive it shortly, depending on your payment provider’s processing time. We also apologize for the lack of clear tracking and communication—this is not the experience we want for our customers, and we will work on improving it. If there is anything else we can help you with, please don’t hesitate to let us know. We’re here to assist you.