Ceci S.
Working to make improvements
1/24/20 I was contacted by a Sr Vice President who had read the review and looked into the issue. We spent at least 15 minutes going over the issues with what happened. He agreed this was egregious and was very willing to work to rectify this in the future. I give him props for this, and believe they will continue to improve their service. They have good rates, so I am hoping with continued training, they will offer much better service. The worst experience ever! Trying to get a home loan for a purchase, submitted on Dec 6th, after continually asking for overkill in documents, getting no response back, I finally went with another lender (UWM) who matched the price and was approved in 2 days!! Do not use this company, you will have nothing but issues.
Response from FlyhomesJan 29, 2020
Ceci, Thank you for taking the time to speak with me about your experience with Reali Loans. I appreciate your honest feedback and will share your notes with our team. Our goal is to provide a streamlined application process, cutting out all unnecessary paperwork. It sounds like in your case, and we can do better. Going forward, we will make sure our team takes the time to thoroughly review a customer's file before requesting documents they may have already submitted. Best, Tom K., Reali Loans


