Roberto
SCAM
SCAM! Do not order here!! Did not receive my flight tickets up to two weeks before departure. Contacted them multiple times for an update, really bad at contact. Ended up canceling my order. Did not receive a refund. We are now three month ahead and still no refund. Tried to organize a refund multi times, contacted them multiple times. Nothing!! Edit: Octobre 2024 Still no refund! Despite the refund and contact promised below. nothing received. Keep getting dismissed with just contact your bank while the money is with Fly First Class. Edit: April 2025 The company keeps reporting this review. Just send me a refund via bank transfer. You have my bank details and email address. It has been a year! Thanks! Edit: Oktober 2025 Still no refund. No contact with the company. Maybe update your terms and conditions since this is not visible on the site. And since we didn't get en refund you would expect we should have goten the tickets. But this is not the case. And again, we didn't pay with credit card.
Response from flyfirstclass.comJun 14, 2024
Thank you for bringing this matter to our attention. This is James D., the Manager of Fly First Class International. I have personally reviewed your booking request made in 2024. Please take a moment to review the fare rules and conditions associated with your booking. These details are provided to all customers at the time of receiving price quotes. These tickets are governed by the airline’s specific fare rules, terms, and restrictions, which outline the conditions for making changes or reissuing tickets. Please also note that you purchased business class tickets from Europe to Asia, offered at approximately 40%–50% below published fares, which typically range between USD 4,800 and USD 8,000 for business class travel. Our records indicate that you contacted our office multiple times, and our team remained in communication with you throughout the process. Our records also show that you contacted your credit card company to request a refund. Both your credit card company and PayPal have reviewed the case and determined that this purchase does not qualify for a refund. While our team always makes every effort to assist customers in obtaining refunds, please note that airlines enforce very strict refund procedures. Fly First Class International has a long-standing reputation built on professionalism, personalized service, and our ability to secure exceptional business and first-class fares for clients around the world. We value our customers’ trust and continue to uphold the highest standards of transparency and integrity in all our operations. We respectfully request that you remove the false review, as it does not accurately reflect the substantial time, effort, and attention our team has dedicated to assisting you throughout this booking process. Our team remain committed to transparency and are always happy to provide accurate information regarding any booking or refund upon request. Best regards, James D. Manager, Fly First Class International