I am still waiting for the contact of someone from Fly First Class International to REFUND my money !! It's been six months that my money is withheld !!
BM
Bryant M.
Avoid this company at all costs and I…
Avoid this company at all costs and I mean at all costs. Just got defrauded for over $10k for round trip first class air tickets to Prague. Stay away!!!
SI
Sindhu
Dynamic pricing
Thank you Mr James D for the reply. You have clearly stated that there is no delays in corresponding to my mails. Appreciate that.
I have only 4 weeks to my travel date can something be done to get my e-ticket. May I know more on my buying a ticket as payment has been done and yet to receive a seat booking.
Company replied telling me to wait for 'dynamic pricing'—confirming that despite taking my money 3 months ago, they have still not actually purchased my Singapore Airlines ticket. Flight is in 4 weeks. Buyers beware." This warns other consumers and stops the broker from tricking people into thinking the issue is resolved.
Kindly advice me.
PP
Paul P.
This is a very sophisticated SCAM i had…
This is a very sophisticated SCAM i had exactly the same experience as Roberto the other 1 star reviewer. I suspect the positive reviews below are fake. Trustpilot should investigate fully. They used to go by Discount Business Class tickets but had to reinvent themselves. If you are naive enough to try them definitely pay by credit card (don't be lured by the last minute 5% discount for cash), at least you will have some chance of getting your money back.
Response from flyfirstclass.comMay 18, 2026
This is James D., the Manager of Fly First Class International.
Your review is very concerning to us, and we take this matter seriously. However, our booking agents were unable to locate ANY booking under the name provided in your review.
Some customers occasionally confuse us with other online travel companies and randomly posting review to vent their frustration, so we kindly ask that you direct your complaint to the correct supplier.
Based on Trustpilot reviews of our business over the past 30 years, there has been only ONE dispute involving a refund request for a non-refundable ticket.
By comparison, many major airlines and travel agencies — including British Airways, American Airlines, United Airlines, Delta Airlines, Lufthansa, KLM, Emirates, and Qatar Airways — have received thousands of negative reviews and complaints online over the years.
As a matter of fact, Trustpilot — a publicly traded company in the UK under the ticket symbol TRST with a 1.3 billion USD valuation — currently has over 66,000 negative reviews and complaints on its own Trustpilot account. You should submit a formal letter to the UK Financial Conduct Authority requesting an immediate investigation into Trustpilot trade practices on behalf of their investors.
Our office has been in business for over 30 years, handling thousands of business and first tickets worldwide for customers across the United States, Canada, Asia, Australia, and Africa.
Our record reflects an exceptionally high level of customer satisfaction, repeat business, and long-term client trust built over many years. This demonstrates that the vast majority of our customers are highly satisfied with our service and have confidently traveled using our business and first class tickets for many years.
As our customers are mostly corporate executives, professionals, or seniors, many prefer to keep their travel and financial activities private and do not share their experiences on public review platforms. Over the past two decades of working with these clients, our company’s main focus has been on one-on-one tailored service, competitive pricing, discretion, and confidentiality rather than public acknowledgement.
We respectfully request that you delete this false review and contact the correct supplier directly regarding your concern.
RO
Roberto
SCAM
SCAM! Do not order here!!
Did not receive my flight tickets up to two weeks before departure. Contacted them multiple times for an update, really bad at contact. Ended up canceling my order. Did not receive a refund. We are now three month ahead and still no refund. Tried to organize a refund multi times, contacted them multiple times. Nothing!!
Edit: Octobre 2024
Still no refund! Despite the refund and contact promised below. nothing received. Keep getting dismissed with just contact your bank while the money is with Fly First Class.
Edit: April 2025
The company keeps reporting this review. Just send me a refund via bank transfer. You have my bank details and email address. It has been a year! Thanks!
Edit: Oktober 2025
Still no refund. No contact with the company. Maybe update your terms and conditions since this is not visible on the site. And since we didn't get en refund you would expect we should have goten the tickets. But this is not the case. And again, we didn't pay with credit card.
Response from flyfirstclass.comJun 14, 2024
Thank you for bringing this matter to our attention.
This is James D., the Manager of Fly First Class International. I have personally reviewed your booking request made in 2024.
Please take a moment to review the fare rules and conditions associated with your booking. These details are provided to all customers at the time of receiving price quotes. These tickets are governed by the airline’s specific fare rules, terms, and restrictions, which outline the conditions for making changes or reissuing tickets. Please also note that you purchased business class tickets from Europe to Asia, offered at approximately 40%–50% below published fares, which typically range between USD 4,800 and USD 8,000 for business class travel.
Our records indicate that you contacted our office multiple times, and our team remained in communication with you throughout the process. Our records also show that you contacted your credit card company to request a refund. Both your credit card company and PayPal have reviewed the case and determined that this purchase does not qualify for a refund.
While our team always makes every effort to assist customers in obtaining refunds, please note that airlines enforce very strict refund procedures.
Fly First Class International has a long-standing reputation built on professionalism, personalized service, and our ability to secure exceptional business and first-class fares for clients around the world. We value our customers’ trust and continue to uphold the highest standards of transparency and integrity in all our operations.
We respectfully request that you remove the false review, as it does not accurately reflect the substantial time, effort, and attention our team has dedicated to assisting you throughout this booking process.
Our team remain committed to transparency and are always happy to provide accurate information regarding any booking or refund upon request.
Best regards,
James D.
Manager, Fly First Class International
