Marisol A.
This is my second review of the flight…
This is my second review of the flight from Denver to Houston. I'm somewhat dissatisfied because my flight was canceled at the last minute without notification. Furthermore, I paid for a direct flight but had to transfer in Oklahoma. I was at the airport from 4:00 a.m., and my flight didn't depart until 8:20 a.m., resulting in a four-hour wait. I expected to arrive at my destination at 10:00 a.m., but I didn't arrive until 1:30 p.m. I hope you will take this into consideration next time and provide me with a direct flight, as that's what I paid for. Thank you.
Response from FlybixJan 12, 2026
We completely understand how frustrating it is when a flight is delayed or changed at the last minute — especially when you booked a direct flight and had important plans. We’d like to clarify that your original booking was for a direct Denver–Houston flight, exactly as you requested and paid for. However, during that travel period, many flights were being canceled and rescheduled by the airline due to operational disruptions. In these situations, the airline — not the booking agency — controls all flight changes and will automatically rebook passengers on the next best available option to ensure they can still reach their destination. Unfortunately, this sometimes means being placed on a connecting flight instead of the original nonstop service. We do not have the ability to override or prevent airline-initiated changes once a ticket is issued, but we always advocate for our customers and provide the best available options based on what the airline releases.