angie F.
I did not like that I had to miss my…
I did not like that I had to miss my original flight due to the company not providing my boarding passes before their closing time. Also they did not have an after hours number to call. After hours of calling and calling I finally got in touch with a supervisor that was able to rebook me another flight. Also my name was misspelled on both of my boarding passes.
Response from FlybixJan 12, 2026
Your airline confirmation number was sent to you by email, and in that same message we also provided clear step-by-step instructions on how to access your boarding pass. As per airline policy, boarding passes are not issued by third-party agencies — they must be downloaded directly by the passenger from the airline’s website or mobile app using the confirmation number provided. This is standard airline procedure and applies to all travelers regardless of who made the booking. Once online check-in opens, the boarding pass becomes available for download from the airline’s system. Since the confirmation number and download instructions were delivered to you in advance, the boarding pass was available to be accessed from the airline before the check-in deadline.