Flybeyond Airasia is listed under Airlines & Air Travel.
Flybeyond Airasia (flybeyond.airasia.com) has 19 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Javier Movillo A.
You cancelled my flight in 2020, and I have created 3 cases, and you closed them with no resolution. Now "Bo" does not recognize my booking number. I have called different numbers, but all of them sent me to "Bo" again. It is super frustrating.
Hicham M.
I have been cheated by them after they made a mistake on making the booking where they typed my family name twice... It was a flight from France to Australia. They couldn't change it and I couldn't take the flight, they haven't been able to resolve the issue after days hours on their bad online service. Having at the end to cancel the flight they haven't reimbursed me a dime for the flight which costed me 2 000 Euros. Nobody to speak to on the phone to resolve this. No response to my emails. NOt even a partial reimbursement. Sooo unprofessional and a real cheat... Don't ever book flights through this website.
Daniel H.
Absolute trash company!!! DO NOT USE!
babar S.
3rd class company for ripping off. Booked thai airline bangkok to phuket return flights. Missed flight to phuket return flight automatic cancelled app showing flight available try to online check flight cancelled. Bought new flight . Give lolipop for refund 2 months today email received for non refundable flight. Scammers Please avoid themmmmmmm
Lloyd B.
I booked through the AirAsia website which somehow redirected to flybeyond.airasia.com. This is apparently run by kiwi.com, AirAsia have told me to deal with kiwi.com but my air Asia details don't appear on the kiwi site or on the AirAsia.com site but they do appear on the flybeyond.airasia.com site, if I try the support pages it redirects to kiwi.com and says I have no bookings so can't get support, the whole thing's an absolute joke. If I could cancel I would.
Leo
To anyone needing a refund, just know I managed to get a refund. Here is how: Request the refund writing to airasiasupport*at*airasia.com and claims*at*kiwi.com Note, replace *at* with the @ I was not able to get the refund at the beginning, so I write to the Civil Aviation Board of the Philippines, since I was traveling within the Philippines. Do the same, write to the CAB and keep them in copy with all the e-mails you exchange with airasia. They will eventually have to refund, it is your right. Note, the refund will be given in kiwi credits.
RK
Refund issue like everyone, they seem to employ inadequate staff, you ask a question that they cannot answer, they disconnect the chat. This is the worst company to deal with. Thank god I purchased through my credit card, chargeback in process.
Edward O.
Booked a return flight with Lion Air through AirAsia which was confirmed. About a month later I was told that both flights were canceled. I therefore requested a refund and I booked elsewhere. Six months later I was still waiting for my refund and despite many emails reassuring me that the refund was coming it never came. Now they are not responding to any of my requests at all. Can’t believe that AirAsia would be a part of this scam!
