Reed Hilliard J.
Had to give 1 star...should be 0.
I can't really rate my experience, as I am still waiting to find my van. Their map still shows it at it's original location, which it's not. Customer support sent me a pin for a new location where it was supposed to be, but it wasn't there, & the pin was marking a spot that was impossible for any vehicle to be parked there. Apparently they can't track their own vehicles as the map still shows it at original location. Although the app does now show only van there instead of 2. My reservation being the one that's missing. They don't seem to be very organized & the app definitely not synced up with their map. We've tried contacting whoever had the previous reservation...no response. We've tried contacting the lender...no response. Maybe the lender said "Hey. I need my van today after all.", & came & took it. I don't know how a company like this still operates & I definitely don't know how they got so many good reviews. Perhaps we just got unlucky. So, $$$ down the drain for a driver that's been sitting around waiting. Guess will give U-Haul a try.