FluidfreerideReviews of fluidfreeride.com

FYI, they have an F rating with the Better Business Bureau. Issue Summary: I reported that their scooter died mid-ride on April 18. FluidFreeRide’s automated responses repeatedly apologized for slow support during a management transition. I pressed for faster action and shop service. On April 29, agent engaged directly—asking me to try the charger, send a video, and then escalated the issue to the technical team after receiving the footage. Timeline (all times EDT): Apr 18, 2025 4:45 PM • I opend ticket #333026: “Scooter died mid-ride, display went black and won’t power on.” Apr 23, 2025 5:01 PM • System auto-reply: Apologizes for slow response due to management transition, promises follow-up. Apr 28, 2025 10:59 AM • System auto-reply (again): Repeats apology and reassurance that the ticket hasn’t been forgotten. Apr 28, 2025 2:11 PM • Reagan: “Response times are unsatisfactory… Can I take the scooter to a shop?” Apr 29, 2025 12:49 PM • FluidFreeRide: Apologizes for delay, asks if this is a new issue beyond the brake-lever problem. Apr 29, 2025 12:52 PM • Me: “Yes, new issue.” (sent from iPhone) Apr 29, 2025 1:25 PM • FluidFreeRide: “Have you tried plugging in the charger and turning the power on? Please send a short video for escalation.” Apr 29, 2025 4:54 PM • Me: “Yes, I tried that. Video attached (IMG_5411.mov).” Apr 29, 2025 5:52 PM • FluidFreeRide: “Perfect. Let me escalate this to our tech team.” May 5, 2025 4:27 PM • Current status: Ticket has been escalated to the technical team; awaiting their diagnosis. NO REPLY SINCE!!!

I purchased a scooter from Fluid Free Ride in 2022. I reached out in April 2025 because I needed some parts to do some basic maintenance and noticed that I wasn’t getting the lifetime discount on parts (when you purchase a scooter from FFR). I opened a support ticked and was advised that the company had been sold and they were not honoring the lifetime discount for customers that purchased their scooters from the ‘old’ owners. If I’m going to pay full price, I’m going to be spending my money elsewhere.

The google shop review is not accurate. Terrible customer support. This vendor advertises reburbished Nami scooters that are not reburbishd in any way. Mine arrived without necessary screws or wrenches.

One of the worst online retailers I have ever dealt with. I bought a $3,000 electric scooter (Kaabo) and needed a new rear motor. First, after disclosing the exact information on make, model, year, etc. they send me the wrong motor. Further, the hub was severely dented, making it obvious it was a used part. After all but accusing me of trying to rip them off, I sent them photos showing that no, I am not going to send my burned out motor back for a refund, and as they could see, it's an entirely different part. Then after a few weeks delay, they send me the correct motor, but the built in wiring harness is about 18 inches too short. Also, the wiring is scraped and some wires bare, which tells me this is a used part. Rather than deal with these pack of incompetents, I will just take the loss and buy the correct motor from another company. Whatever you do, DO NOT BUY anything from Fluid Free Ride. They apparently hire idiots who don't even know their own product and will try to push off used parts as new. I am a consumer rights attorney and am considering bringing a legal action, and possibly a class action to address their sales of used parts as new.

Wow - thought this was a decent business. Total crap products, and then after a year my scooter broke and hey wanted to charge me ridiculous $$ to repair it - Had the audacity to offer me 10% off buying a new one! Don't be fooled by their "we're legit" language

I needed repairs on my Kaabo Wolf Warrior X in the Chicago area and FFR gave me information on where to take my scooter. Well, all of the information was wrong. It took back and forth emails for about a month until I finally found the correct information on where the exact location was for the place that FFR was recommending me to take my scooter to. I even brought it back to their attention that they had the wrong address, street name, and phone number. Well I had no way to get my scooter 45 minutes away in downtown Chicago. Then a couple of months later I had a different issue and I emailed FFR again hoping for a quick fix, and they suggested that I take it to the SAME PLACE, AND THEY STILL GAVE ME THE WRONG ADDRESS, PHONE NUMBER, ETC.!! I couldn't believe it. The real kicker is that even they keep a record of all of the back and forth emails that we went through. Look, not EVERYONE at FFR is doing a bad job, but MOST DO NOT CARE ABOUT YOU, THEY JUST WANT A PAYCHECK. I DO NOT RECOMMEND BUYING ANYTHING FROM FLUIDFREERIDE, UNLESS YOU HAPPEN TO LIVE A FEW MILES FROM ONE OF THEIR REPAIR SHOPS/STORES. Go ELSEWHERE!! THIS IS A REAL REVIEW AND NOT SOME B.S., THIS IS AS REAL AS YOU ARE. NO KIDDING, Darin Richardson. This waslast year around May.I have all of the emails to prove it too. This company sucks. PERIOD.

What a joke this company is. Cheap product and horrible customer service. I found out the hard way and it cost me dearly..... I would strongly recommend finding another company that cares about its customers and products.

Fluidfreeride isn’t worth your time or your money! I ordered my fluid vista and got the package with no handle bar screws. I understand everyone is human and mistakes happened so I called the company and told them the issue and they said they would overnight ship the screws to me so I can ride my scooter. Well here we are 4 days later and still haven’t gotten my screws. I have another friend that has the fluid vista so I borrowed his screws to put in mine to try out the scooter. Well let’s say this, they are very fast and fun but very short lived. I have 20 miles on my scooter and it’s already not broken. I rode up and down the road this morning and it shut off at %80 and still won’t turn on even when plugged in. They are completely junk! JUNK JUNK JUNK! HOW DO YOU PAY $1600 FOR A NON WORKING SCOOTER? I’ve tried reaching out several times and keep getting told they will get with me shortly. There is no effort to make this issue right Save yourself the trouble and find another company.