FloydReviews of floydhome.com

The item was not built the right way and I have to wait for replacement for another 8 weeks. The support made sure to let me know I’ll be double charged if I don’t return the defective piece which is weird because it’s clearly not my fault I received something that can’t be assembled. I was hoping for far better experience ordering something in this price range. Update from October 13, 2023. I still haven’t received a replacement. It’s been 9+ weeks since the replacement order was placed and 4 month since I placed the initial order. Unbelievable.

Horrible customer service and communication. Product arrived damaged and floyd only offered a tiny bit of store credit. Nightmare. I purchased the floyd bed years ago and had a great experience but it seems they have gone down considerably. Would not recommend.

One of my nieces was messing around on my computer, bought stuff from floyd, and floyd wouldn't let me cancel the order even though I emailed them to cancel it within 24 hours. Still haven't heard from them

You excel in furniture design but fall short in customer service. It took several days to receive a response from your customer support on two occasions. Moreover, there were instances where the promised actions were not fulfilled, leaving us disappointed. Unfortunately, there is no customer service phone number available for us to reach out to.

Wish I had read these reviews earlier. I ordered a bedside table and, like many others on here, I don’t know if I will ever receive it. I have ordered and received a sectional sofa and dining room set between when I ordered this bedside table and now. What about this small glued together plywood is so hard to source/assemble/ship? Every other company seems to be able to get their products to me but Floyd continues to email saying “I assure you we are working directly with our partners to ensure that your Floyd is delivered to you safely and as quickly as possible.”

I ordered two bedside tables on November 26, 2022 and have been waiting over 7 months for the second table to arrive. It is now June 2023. Apparently it was lost in transit. Floyd placed a replacement order for me but continues to provide inaccurate delivery estimates. Once the estimated delivery date passes, I have to reach out to inquire about an update. To do better in the future, Floyd's team should proactively provide updates if they are going to miss their estimated delivery date rather than waiting for the customer to reach out. Furthermore, Floyd's team continues to provide inaccurate estimates, thus stringing the customer along. The best practice would be to provide accurate delivery estimates, which all other retailers seem to be able to do just fine. At this point I no longer want to wait on the second beside table, and I no longer want to be a Floyd customer. Due to the extended wait and poor communication, I emailed Floyd to ask if I can return my bed and my first bedside table even though it is outside of the return window. The response is pending. I am hopeful that the Floyd team will understand how poor of a customer experience it has been for the past 7 months and help make things right by accommodating the return. That would be the ideal solution.

I hate this company so much I want to stop strangers from losing time and money. My first Floyd experience was pretty good. I have the sofa in birch/oat and I actually find the quality to be really good. However, this is the most uncomfortable couch which isn’t their fault since it is made of wood and I should have known better. It’s more for show looks great. Since I was happy with the quality of the couch I decided to go for the king size bed with headboard in walnut. This shipped relatively fast and I was pleasantly suprised. When the bed frame arrived the headboard and bed platform itself were two totally different colors and material. The headboard seemed like it was correct but the bottom was so different I can’t even understand what had happened. Nightmare trying to get ahold of customer service. You can send an email and wait 5-7 days for each response or you can call a phone number that’s hard to find only to get the answering machine or a person who has to transfer you to a department that is out right now. Anyway, finally get a hold and my options are a refund where I have to back up the bed or I could keep the entirely wrong bed for $200 less (Aka $1800 for a mismatched bed lol) so we went with the former. 12 weeks later I get an email saying my bed shipped. 3 weeks after that I get an email saying that there was a fire at the warehouse my bed is at and it’s gonna be another 9-13 weeks. I have now arranged to be completely refunded by floyd and not get a replacement because I am done. I’ve waited nearly 5 months for a 2000$ bed and they couldn’t even give me a phone call about the fire and ask me what I wanted to do. Oh and to make it better they have offered a $70 gift card for my inconvenience which is really just an incentive to give them more money because you can’t touch even a side table for less than 250$

Bed side tables ordered late Nov 2022. Both items came damaged (Feb 2023), not via transit but poor craftmanship and assembly - screws stripped out and scratches on painted surfaces. After reaching out to customer service, (two week response time) we are told replacement items would ship 5-6 weeks later. Fast forward to May 2, 2023 and we are told there is another delay, and items wont be shipped out until mid June. Over 7 months to deliver over $500 worth of product...and that's assuming either the items ship and/or they come undamaged. Overall, one of the worst experiences I've had with any company.