FloydReviews of floydhome.com

Response from FloydSep 10, 2023

Hi Elena - Thanks for sharing your feedback and we are so sorry it sounds like there might have been a complication with your headboard color. That doesn't sound normal at all! We definitely want to make the right. We don't have a record of any emails coming from your address on file, so we have reached out to you directly. Please correspond with your customer advocate from [email protected] and make sure that [email protected] is whitelisted so that it doesn't go to your spam folder. That can happen! Looking forward to hearing from you and resolving this for you!

Response from FloydSep 10, 2023

Hi Lynda - Thanks for taking the time to leave a review. We're so sorry to hear that there might have been some confusion around how we deal with order changes and cancellations. We iron all this out on our cancellation FAQ on our website ( https://floydhome.com/pages/faq#do-you-accept-order-changes-and-cancellations ) and note that orders may not be able to be canceled at checkout and in your confirmation email, but we can ALWAYS help if you make a mistake! It looks like at the time of your cancellation request, we were able to cancel your Underbed Storage but your Bed was already slated for shipping and could not be canceled. We understand that can be alarming, but it looks like our team helped you process an in-transit return instead (which is our version of a cancellation of a shipped order). Your delivery has been successfully canceled and your full refund is processing. It can take up to 24 hours to receive your refund confirmation email, so please keep an eye out and check your spam folders as well. We understand you were hoping for a different color and we hope you'll take advantage of our Fall Sale to purchase the color you did want. If you have any questions at all, please don't hesitate to reach out at [email protected]. We're here to help!

Response from FloydSep 11, 2023

Hi Sarah - Thanks so much for taking the time to leave a review. We're so sorry that your original Sectional didn't arrive in perfect condition. In the event that your order arrives in less-than perfect condition, we always strive to make things right, including offering either a full replacement or the option of a full refund with return. We do understand that because this product and its replacements are made-to-order that lead times will not be overnight, but we are doing what we can to make sure your replacement arrives as quickly as possible and that your retrieval of your damaged piece is smooth. We do take your feedback and your satisfaction as well as our product very seriously, which is why we ensure your order with the option for a replacement or a full refund with return as a matter of our official policy. If you have any issues with your replacement or decide to change your mind and cancel your replacement for a full refund, please let our team know at [email protected] and we will be happy to help.

Response from FloydSep 10, 2023

Hi Jaclyn - We're so sorry to hear about the delay with your order. It looks Andi from our team has been in close contact with you and it looks like your Sectional is also scheduled for delivery this week! While we note that shipping timelines are estimates, we also understand that made-to-order products like ours do take longer than your average mass-produced furniture. But you are also getting something different and built just for you and with durability that is designed for keeping. We're so excited for you to receive your Sectional this week and know it will be worth the wait! Thanks for hanging in there! If you have any questions about your order at all, please reach out to us at [email protected]. We're here to help!

Response from FloydAug 30, 2023

Hi Kelsey! So sorry for the wait. We note that we'll always get back to customers within 72 hours and it looks like we met that promise here, but we are doing everything we can to lower our wait times. Thanks for your patience! Our team has reached out to you to help with your return. If you need anything else, just work with your support advocate, and we'll take care of you! Thanks again for being a loyal Floyd customer. We appreciate you!

Response from FloydAug 29, 2023

Hi Sophie- Thanks for taking the time to share your review. We're really sorry to hear that your order may have been delayed. You definitely should have been notified, and we'll be looking into what might have happened there. We do make each of these Sectionals to order, and the process can take a bit longer. We are confident your Sectional will be worth the wait, and you'll receive tracking as soon as it ships! If you need any support at all, please don't hesitate to reach out at [email protected]