FloydReviews of floydhome.com

1.8115 reviews
Furniture Stores
1948 Division Street, Detroit, Michigan

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Floyd

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About Floyd

Hi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.

Floyd (floydhome.com) has 115 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.

Also known as: floydhome.com
Website: floydhome.com
Category: Furniture Stores
Location: Detroit, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Write a review

About Floyd

Hi, we're Floyd. We make furniture for keeping. Simple to assemble, easy to move, and steeped in thoughtful high design. A timeless solution to a modern lifestyle.

Floyd (floydhome.com) has 115 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.

Also known as: floydhome.com
Website: floydhome.com
Category: Furniture Stores
Location: Detroit, Michigan
Listed on Five Star Index: 2026

Richard M.

Sep 9, 2023

False shipping information

The Floyd website was incredibly misleading. The site indicated that my item would be ready to ship in 5-7 days. A week later I had not heard anything, and followed up. They informed me that while the item is ready to ship from their warehouse in 5-7 days, their “delivery partner” would not deliver it until 5 weeks later. I paid $180 for shipping. I would have purchased from a different seller had I not been so grossly misled.

Response from FloydSep 10, 2023

Hi Rick - We're so sorry to hear that there might have been some confusion over our shipping and delivery timelines. We try to be very transparent with how your items will ship. Items will ship according to their shipping timelines as posted, but delivery timelines may vary depending on whether the shipping method is FedEx ground or freight shipping. It looks like your order did ship within the 5-7 business days noted, but it did ship freight, as is required for the product type. We're happy to explain: Smaller items, such as side table, are going to ship FedEx ground and be delivered in a matter of days. However, larger or more delicate items, like your modular table, or orders with more than 100 lbs of merchandise will ship freight. Freight shipping does take longer (2-5 weeks). We note that in detail on our FAQ: https://floydhome.com/pages/faq#what-is-the-shipping-and-delivery-timeline. Additionally, you'll always see your final delivery timeline posted at checkout before you submit payment, so if the delivery timeline doesn't work for you, you can always make the decision that works best for you. We're always working hard to make sure these timelines are as clear and visible as possible, especially at checkout and appreciate your feedback to help us make it clearer still. If you require any support on your freight-shipped modular table, please don't hesitate to reach out to our team directly at [email protected]. We're here to help and we promise it will be worth the wait!

Floyd reviews

Showing 77 reviews with 1 star · Clear filters

Decline to S.
Sep 15, 2023
Spammers
Floyd uses TrustPilot to send spammy survey emails
Rong H.
Sep 15, 2023
Purchased about one month still not…
Purchased about one month still not received the order. If cancel the order, the seller will charge 30% restock fee.
No
Sep 14, 2023
My couch is delayed 3 weeks and the…
My couch is delayed 3 weeks and the customer service has been really horrible. I'm a designer and we really rely on accurate delivery times. It just doesn't work. Mari
echezona A.
Sep 14, 2023
If I could give less than one start…
If I could give less than one start that's what they would get. A company that hides behind automated systems to avoid talking to a customer! ordered an item that has gone 3 months behind on delivery and left to deal with a delivery company that offers you inflexible options months ahead. Horrible experience, horrible company. Beware !
Sebastian O.
Sep 11, 2023
So far my experience with Floyd has not…
So far my experience with Floyd has not been great. I ordered a really expensive couch and have received 0 updates regarding my order even though I’ve already started paying it off. Would be great if Floyd provided some sort of updates regarding order that take more than a month to fulfill
Ken F.
Sep 10, 2023
Don't Ask if You Don't Have an Experience to Actually Report
Three days ago, you sent me a FedEx tracking number, and three days later, it seems the delivery is still sitting in your warehouse in Minnesota. Meanwhile, you've sent me two requests for feedback, but what do you want my feedback on. Your inability to get FedEx to move the package?
Response from FloydSep 10, 2023
Hi Ken - Thanks for leaving your feedback here. Our team is taking a look at your shipment and following up with you directly. We'll make sure to take extra good care of you and get this table moving! Thanks for your patience. Your table in color is going to be gorgeous!
Richard M.
Sep 9, 2023
False shipping information
The Floyd website was incredibly misleading. The site indicated that my item would be ready to ship in 5-7 days. A week later I had not heard anything, and followed up. They informed me that while the item is ready to ship from their warehouse in 5-7 days, their “delivery partner” would not deliver it until 5 weeks later. I paid $180 for shipping. I would have purchased from a different seller had I not been so grossly misled.
Response from FloydSep 10, 2023
Hi Rick - We're so sorry to hear that there might have been some confusion over our shipping and delivery timelines. We try to be very transparent with how your items will ship. Items will ship according to their shipping timelines as posted, but delivery timelines may vary depending on whether the shipping method is FedEx ground or freight shipping. It looks like your order did ship within the 5-7 business days noted, but it did ship freight, as is required for the product type. We're happy to explain: Smaller items, such as side table, are going to ship FedEx ground and be delivered in a matter of days. However, larger or more delicate items, like your modular table, or orders with more than 100 lbs of merchandise will ship freight. Freight shipping does take longer (2-5 weeks). We note that in detail on our FAQ: https://floydhome.com/pages/faq#what-is-the-shipping-and-delivery-timeline. Additionally, you'll always see your final delivery timeline posted at checkout before you submit payment, so if the delivery timeline doesn't work for you, you can always make the decision that works best for you. We're always working hard to make sure these timelines are as clear and visible as possible, especially at checkout and appreciate your feedback to help us make it clearer still. If you require any support on your freight-shipped modular table, please don't hesitate to reach out to our team directly at [email protected]. We're here to help and we promise it will be worth the wait!
Aris
Sep 8, 2023
Very disappointed in customer service
Very disappointed in customer service. Still waiting for credit for returned items. Will never buy from Floyd again. Contacting NBC 5 Chicago for help with this matter.
Response from FloydSep 10, 2023
Hi Aris - Thanks for sharing your experience with us. We can confirm your refund was processed. If you have any questions regarding your refund, please reach out to our team at [email protected] and we'll help! Per our return policy, refunds for returns are processed after the item is successfully returned to our warehouse. https://floydhome.com/pages/faq#what-is-your-return-policy

FloydReviews of floydhome.com

About Floyd

About these reviews

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FloydReviews of floydhome.com

Floyd reviews

Spammers

Purchased about one month still not…

My couch is delayed 3 weeks and the…

If I could give less than one start…

So far my experience with Floyd has not…

Don't Ask if You Don't Have an Experience to Actually Report

False shipping information

Very disappointed in customer service

About Floyd

About these reviews

More in Furniture Stores, Michigan

Trouble Free Keys

Flags Unlimited

1stchoicefurnituredirect

Bell Forest Products

Floyd reviews

Spammers

Purchased about one month still not…

My couch is delayed 3 weeks and the…

If I could give less than one start…

So far my experience with Floyd has not…

Don't Ask if You Don't Have an Experience to Actually Report

False shipping information

Very disappointed in customer service