FloydReviews of floydhome.com

I ordered a bed frame in September, I recieved on piece of of a 4 piece shipment. Sent emails to thier customer support 4 times with no response, hoping they will reply to this.

I ordered a dresser with the nine drawer option on 10/29 and it arrived yesterday, 12/5, with the top broken and unusable. The box itself had a "return" label on it, which made me think that someone else ordered and returned this item because it was broken. I am extremely disappointed that an expensive item like this did not go through quality control and seemed to have been returned by another customer. We then filled out the form on line and was told that we would receive a replacement part. This was on 12/5. It is now 12/11 and we have heard nothing about this replacement part that we were supposed to receive. I did not want to believe the reviews for Floyd that said the furniture comes damaged and that the customer service is a "nightmare" to handle. It is all, sadly, true. Do not order from this company.

Our video review on 1 of our 3, defective 2023 Floyd Sofas is on YouTube, with the title: 2023 Floyd Sofa Review - Unresolved Major Structural Defect - Forest Green Edition. We bought 3 Floyd Sofas in mid-2023. Each of the 3 have the same major factory defect along with other issues. This review is over our forest green sofa. The next review will be on our sofa which has glue residue and scuffing from what I believe to only be the last customer's attempted remedy for the factory error. To make matters worse we have not reached any resolution with Floyd's customer service. We may do a video on our experience with their customer service process too. Our recommendation is to avoid Floyd.

Where’s our bed??? We ordered Aug 5. Today is October 14. Still waiting. Impossible to get answers through emails or phone. Starting to suspect this is a scam.

I have purchased Floyd for years and was really excited to finally have the media console. Floyd shipped me the wrong parts (a large coffee table top) instead of the media console top. It took a few tries to get the order switched around, but we finally did. Unfortunately, Floyd state that I needed to find a way to get the incorrect order to a FedEx (they would not pick it up) or I would be charged. Basically, I would either have to pay for a service (they reccomended Uber..) to bring the massive console to a FedEx or I would be charged for the whole thing. No where does it state this in the purchase agreement. Here is their automated message: "We understand that sending this Table back to us may seem like a daunting task! but there are a few ways to complete it. 1. You can take the box to your nearest FedEx office. If you don't have a vehicle at the moment, there are many services such as Uber that can help you with transportation! 2. You can arrange a pickup with FedEx directly. At this time, we don't facilitate FedEx pickups but you're welcome to contact them and request this service. Kindly note that additional charges may apply. 3. You can also check the TaskRabbit website​. This is a very affordable service that provides endless options. Kindly note that the Table surface should move back into transit within 30 days from the arrival of the replacement (9/12). After this window expires, you may be charged for the piece you're electing to keep." I think it's pretty disappointing that I will end up paying EXTRA money for their mistake. I will not purchase from Floyd again. If you do, I really hope they get your order correct the first time.

I have not received anything.

it took 4 months to receive our shelving, and 3 of the 4 units were damaged. this was a terrible experience.

The bed arrived broken. No one responded to my messages, what is going on with customer service ? it’s been 2 weeks i haven’t received any information about the replacement of a broken piece. So disappointed in this company.