FloydReviews of floydhome.com

I ordered a bed 5 weeks ago and have not received anything from Floyd. I contacted them as soon as the far end of the delivery window was lapsed. They assured me I would have shipping confirmation by July 17. Again, the ship date has passed with ZERO communication from the company. I reached out again asking for refund options and they responded with a generic “We will check with the warehouse to see when it will ship.” This company is a fraud.

I strongly recommend against buying from Floyd. I own a dresser and a bedframe. While the product itself is beautiful, 1) their products are heavily delayed. I had a 3-5 week delivery window for my dresser and it was delivered 13 weeks after the order. 2) My order was delivered heavily damaged. They did not offer a replacement and only were willing to give me a refund. So I spent all this time waiting for a damaged product only to have my money sent back that could've been used for another place all this time. They probably have the worst customer experience of any furniture company I've ever encountered. It's not worth the stress

Don’t buy at this company! We have been waiting for our bed frame for ten weeks. Since they hit the deadline, I asked how it was going, and they told me they were delayed because they were switching delivery companies. After ten days, I asked again, and they told me the delay was caused by some wear-house problems. At this point, I know something is off. Now, it’s day ten since I canceled my order, and I’m waiting for them to return my money. They keep telling me they are “handling my request,” but no money is in my account, so I worry because it shouldn't take so long to send the money back. So my advice is don't buy from Floyd Home and save yourself a lot of stress.

WORST COMPANY I'VE EVER DEALT WITH. Item arrived damaged. Had to deal with weeks of infuriating emails with an incredibly rude employee just to initiate a return. Wish I had read reviews - this company is awful. RUN.

Don't ever buy anything from this company. The delivery process has been a nightmare. They canceled on me three times in one week without any explanation. I took two days off work to be there during the delivery windows and they just kept canceling and rescheduling. The delivery company's customer service is awful, but at least they eventually answer the phone or respond. The Floyd customer service is pretty non-existent. On the date that they absolutely assured me it would be delivered no one showed up. I had to then call around to find out that the couch had been damaged in transit and could not be delivered. When I finally was able to talk to someone on the phone at Floyd, they said well we can't issue you a refund until we do an investigation. What do you have to investigate?! I've never seen the product so just give me my money back. Not only can they not give me my money back, but I would also have to wait another 8-10 weeks on top of the 10-plus weeks I've already waited to get the sofa. Don't bother with these people. I don't understand how you can operate a business like this. They don't seem to care about you once they have your money and they charge you immediately once you place the order and it feels like they have no intention of delivering the actual product. RUN FROM THIS PLACE AS FAST AS YOU CAN

I cannot get a straight answer from this company. I ordered a sofa that the website said was in stock and would ship shortly. It's now been well over a month and a half and the tracking number customer service provided me with just shows the order as being processed. I don't understand how something purchased from a warehouse sale requires 8 weeks of processing. Its his company just running out the clock so that the credit card company can't issue a refund? It's frustrating for such a big purchase that they can't get their act together. I was just about to buy a rug and some bookshelves, too, but am way too nervous to now...

They do not have a phone number for assistance. They have only sent one item out of three, which was returned. I have only received credit for one of the items. They refuse to respond to repeated requests for status. Do not do business with a company that can't stand behind their products by providing a phone number for contact. Very sketchy internet company with non-existent customer service. AVOID FLOYD HOME AT ALL COSTS.

STAY AWAY !!! We ordered the bedframe online on August 1st 2023. The year is now ending and we still do not have a bed. Our receipt said that the item will be shipped within 8-9 weeks. It is now 21 weeks after the purchase and the shipping company just told us today that the item is "missing"!!! They were supposed to finally deliver it on the weekend, but they never came (after we had confirmed with them and paid for a local expert assembly company to send people to assemble the bed). They are also completely unresponsive! I also suffer from chronic low back and sciatica problems which have been exacerbated by sleeping on a mattress on the floor (getting up and down from the floor puts extra pressure on the low spine). My symptoms have been very bad recently. So in addition to a the cost of the item that we never received and is now missing, we have already paid $400 for assembly that was scheduled for the day of the "fake" delivery and we may incur further huge costs related to our health (physical therapy for my back, chiropractic sessions, and possibly even surgery; I'm seeing a surgeon next week). I will make sure that Floyd Home pays for all costs incurred. I have already filed a complaint with the Better Business Bureau and will pursue legal action if I don't hear back.