FloydReviews of floydhome.com

Our headboard arrived damaged, with a large dent in the wood. When Floyd sent another heardboard, not only did it also have small scratches on it, but it was missing the veneer all around the border of the wood. When we asked for a refund, not trusting that Floyd would get it right a 3rd time and honestly not wanting to waste the materials and fuel it would take to ship yet another headboard, they refused. The best they could do was give us a $50 refund. It was a disappointing experience, and as cool as this brand looks in all their online ads etc, they didn’t deliver when it came to providing us with a quality product and service.

The couch arrived dirty and with threads hanging out on most of the cushions. With the price of the couch, I expected more.

When we bought this bed, we thought it’s gonna be strong real wood. In a month or 2 one of the board got little briloken from the top but Floyd send me another board. Thanks for that. But we didn’t like the quality for that price which we were expecting

8 weeks to ship?! Cmon

I purchased by first tall shelf from Floyd in 2018. At the time, it was a relatively new furniture company, offering well-designed furniture with good quality and at a relatively competitive price. My original Floyd furniture has held up over time, but I'm sad to say the quality of new Floyd furniture has decreased, while the price has... increased. In 2023, I ordered 3 cabinet add-ons for my Floyd shelves. Every cabinet had either unfinished paint or chipped/scratched wood. The wood quality is also overall lower quality compared to my original Floyd furniture. Floyd sent me replacements—even one of the replacements still had chipped wood. At the end of the day, I like my original Floyd furniture, but wouldn't recommend buying Floyd today. Hopefully, they can get back to their original values of using high quality materials and having a high quality bar for the finished product.

I've purchased from Floyd before. A few years back, though. Previous purchase experiences were good. My guess is they are going through growing pains. It happens. There seems to be a quality control issue on top of the customer service one noted on this website. I ordered the y lamp. It came with crooked pins and those pins need to be straight to fit the lamp together. My husband, a mechanical engineer, was unable to assemble the lamp as is. We have yet to hear from Floyd. The robo response said give it 3-4 days and not to submit additional emails as that puts you to the back of the line. I'm going to do it their way and see how it goes. I will update my response when I hear from them...which I am certainly hoping to.

The bed is less than stellar. It was disappointing to realize just how low to the ground it is--I couldn't even slide certain storage containers underneath. You'll need something in between the mattress and platform bed to keep the mattress from sliding around on top of it. Personally, I think the headboard attachment is necessary, but that unfortunately, that will run you extra. Concept was good, marketing was great, but it simply didn't meet expectations.