FloydReviews of floydhome.com

They have made it almost impossible to contact their customer service. They dont ship orders or change status 3 months after the order was created. On contacting them via email, you don’t receive a reply for days. At this point I am not sure if I will ever receive my order.

Ordered a bed frame on November 6th, 2024. It's now January 6th 2025 and I still don't have the bed. I'm now being told I won't hear any update on shipping until January 31st. That's so insanely unreasonable. They tried to give me a $294 store credit, but what can I even spend that on?! I just want my bed.

It's been twelve weeks since I placed an order with Floyd Home. Just received an email that it will take another 9-10 weeks that I can expect my sectional sofa. Nothing like the promised 6-9 weeks. BAD, BAD, BAD.

ordered a bed from Floyd in August, promised in 6–7 weeks. After multiple missed delivery dates and no option to cancel or refund despite the delays, I requested cancellation before they shipped. Instead of honoring that, Floyd sent the order anyway—well past the promised timeframe—and tried to charge restocking and shipping fees when I refused delivery. They ignored my appeals to follow FTC guidelines (which require a refund if delivery is delayed without consent) and their own pre-suit resolution terms. They take days to respond and their legal teams never respond.

DONT WASTE YOUR MONEY. Like many other reviews state, your order will be delayed and customer service won’t update you. I finally got my order and the quality is atrocious. The sink down sectional is underfilled, the stitch work is shoddy and literally all over the place, and there are tons of loose threads. This sofa literally gave me back pain and returns are essentially impossible. Avoid at all costs.

If I could, I would leave 0 stars!! BAD, BAD, BAD customer service. You wont't hear back from them for weeks and don't you even get excited to receive your order because it ain't going to happen!

Horrible experience ! Ordered a dresser ( had to get a refund) and a 1-seater ( still waiting for shipping information ). These people will charge you and NOT send your product on time. They have various customer service reps via e-mail and some on the phone (outsourced to another country). Although, nice enough, customer service is useless and take their time in responding to you. Avoid this company as there are other ones out there with good quality service. Oh, they will charge a 30% fee if you request a refund even though the product has not been shipped (“restocking fee”). I suggest involving your bank to fight the charges and save ALL of your correspondence with them.

Awful communication, totally horse sh*t shipping estimates, and unfair refund policies. Buyers beware, I'd rather have a couch that looks less cool from a company worth supporting.