FloydReviews of floydhome.com

Three pieces of our new sofa arrived damaged, as they were shipped with no protection other than loose plastic wrap. I tried calling the company immediately, only to learn that Floyd has no customer service number. The only way to get in touch with them is email. So frustrating.

I have two Floyd tables, a rectangular table in Fog and a round table in Birch. We've had major quality issues with both. The original round table top had a beautiful veneer but he clear coat was bad so it was returned for another. The replacement looked like a lower quality veneer was used and the table top has now warped to the point that one of the legs no longer touches the ground. Speaking of legs. One of the original legs had a giant metal bur on it which sliced my hand open when I was taking it out of the box. The leg was replaced as well. The rectangular table top has now bowed in the middle by half a centimeter. I would love to return both to get my money back but it is a battle. Will likely be stuck with another shoddy replacement.

Floyd has the nerve to charge over $700 for shelves I have to assemble myself—-that are drilled wrong. No customer service. No phone service, no one answering their own chat line, no one answering 4 emails. Appalling.

It's the worst company I've ever dealt with as far as customer service goes. I have written so many emails to get something done and the response time is horrendous at best.... what company in this century does not have a 800 customer service number to speak to a live CSR???? I mean really..... I'm still dealing with them for 2 orders I placed and they can't even refund me the right money for the right item from the right order...I mean they are just all over the place and with them not answering emails until after 7/8/etc days, it just makes the whole experience suck all around.... I hope that everything I bought lasts because otherwise is a company that charges a lot of money for their products but with extremely bad customer service and perhaps not so great products...time will tell if these sofas and rug lasts. Bought 3 sectional pieces and the 8x10 rug but really, I wish I had never done so.

I placed an order online for a sectional couch by mistake and requested to cancel it within hours. It took 13 days for Floyd to respond to tell me that they couldn't cancel it because they could not catch it before it shipped. That is false information. On Floyd's website, it states, "Estimated delivery time 6-9 weeks". Also, they could have caught it if they had tried to cancel it when I requested. Now they are claiming that I have to fill out a return request form, and there's a chance they can re-route my order, but when attempting to access the return request form, an error is provided. Effectively meaning there is no possible way to cancel an order even if it's more than two months out from shipping. This company either carries malicious intent or gross negligence. They are an absolute horror to deal with either way and not in the fun Halloween sort of way. Avoid at all costs.